Front Office Manager - Hilton Garden Inn Birmingham

Valor Hospitality Careers UK; Birmingham; On-site; GBP 35,000; Part time

Job summary

A leading hotel in Birmingham is seeking a Front Office Manager to oversee operations and enhance guest experiences. The role involves providing leadership, setting departmental goals, and ensuring a high-performing team within a busy hotel environment. The position offers competitive pay, flexible shifts, and various employee perks.

Benefits

Exclusive discounts for team members

Free meals while on duty

Employee assistance programme

Fully funded apprenticeship programmes

Wellness activities

Generous refer-a-friend bonuses

Qualifications

• Proven track record in hospitality management.
• Strong leadership skills and ability to drive guest satisfaction.
• Experience in managing front office operations.

Responsibilities

• Leading the front office team to deliver exceptional guest experiences.
• Monitoring guest satisfaction and departmental objectives.
• Managing a range of shifts and ensuring flexibility in staffing.

Skills

Leadership

Customer Service

Commercial Acumen

Team Building

Job description

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£34598.72 per annum, 40 hours per week (5 days)

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.
  
  

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.
  
  

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
  
  

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitality

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