Front Office Manager

Sutton Hotel Collection; Windsor; On-site; GBP 28,000 - 42,000; Full time

Job summary

The Sutton Hotel Collection seeks a Front Office Manager for their Windsor location, responsible for leading the Front Office team and ensuring exceptional guest experiences. Ideal candidates will have a background in hospitality with experience in luxury settings, strong leadership skills, and proficiency in hotel management systems. The role offers competitive benefits, including free hotel stays, enhanced parental leave, and professional development opportunities.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Institute of Hospitality Membership

Subsidised Learning Courses

Free meals on duty

Complimentary on-site parking

Qualifications

• Previous experience in hotel reception, preferably in luxury four- or five-star market.
• Leadership experience in managing a team.
• Immaculate personal presentation and a warm personality.

Responsibilities

• Lead the Front Office team and ensure an exceptional guest experience.
• Train, mentor, and develop team members for consistent performance.
• Coordinate with other departments for seamless hotel operations.

Skills

Strong communication skills

Proficient in Property Management Systems

Ability to work under pressure

Job description

Description

The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to the 1500s and sits opposite the magnificent Windsor Guildhall, with royal attractions such as Windsor Castle and St. George’s Chapel both within easy reach for guests who are eager to immerse themselves in all that Windsor has to offer.

Our Opportunity

As the Front Office Manager, you will serve as the face of the hotel, leading the Front Office team and ensuring every guest receives a warm and professional welcome. You will be the first point of contact for both guests and team members, setting the tone for an exceptional guest experience from arrival to departure. Previous experience in a hotel reception, preferably within the luxury four- or five-star market, is essential.

In addition to providing outstanding service, you will provide hands-on leadership, guidance, and support to the Front Office team, fostering a motivated and service-oriented environment. You will be responsible for the training, mentoring, and development of team members, ensuring consistent performance and adherence to hotel standards. Coordination with other departments will be key to ensure seamless communication and collaboration across the hotel.

Proficiency in using hotel Property Management Systems (PMS) will give you an advantage, and strong communication skills, the ability to work under pressure, and immaculate personal presentation are all crucial. A professional yet warm personality will complete the picture of an ideal candidate for this role.

About Sutton Hotel Collection

The Sutton Hotel Collection is a privately-owned group of historic hotels, each situated in outstanding locations. Our brand is still young, but our vision has always been clear; to create a brand that places its people at the heart of the business, plays an active role in the local community, genuinely cares about its guests, and consistently delivers an effortless yet authentic and superior level of service.

Owned by the Sutton family, who are passionate about being an employer of choice, we are committed to developing one of the leading upper four-star hotel brands in the UK. As we continue this exciting journey, we invite you to be part of our next chapter. Being a family-owned group, by extension, our people are our family. We recognise how much our people invest in us, and in turn, we offer exceptional learning opportunities, as well as best-in-class benefits for our team.

Our Benefits

We want to share the Sutton Hotel Collection’s values of generosity and kindness and contribute towards the happier lives of our people. Here are some benefits you will receive when you join us:

• Free Hotel Breaks - Benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
• Leisure Passes - We contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Institute of Hospitality - We pay for your membership, creating avenues for learning, coaching, and mentoring.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Health Assured - A confidential service offering CBT therapy, up-to-date information, support, and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development and will contribute to courses you wish to explore.

Additional benefits include free nutritious meals on duty, complimentary on-site parking, a uniform, regular social events, celebrations, and a cycle scheme.

Our People

At the Sutton Hotel Collection, we believe work should be a place where everyone feels valued, supported, and truly belongs. We are committed to creating an environment where every team member feels cared for, trusted, and empowered to be themselves. We welcome applicants from all backgrounds and strive to make our recruitment process accessible, including making adjustments for those who need additional support. Please contact Maxine Pierrepont at [e-mail] or call 01753 851577 for reasonable adjustments during the application process.

Our Ethos

We recognise our responsibility to the planet and are actively working towards ESG initiatives. We hope you can be part of our long-term sustainability journey.