FRONT OFFICE MANAGER

TN United Kingdom; United Kingdom; On-site; GBP 38,000 - 40,000; Full time

Job summary

An established industry player on the picturesque West Coast of Scotland is seeking a Front Office Manager to lead their front office team. This role offers the chance to develop your skills in a dynamic environment focused on excellent customer service and hospitality. With a commitment to support and respect, you'll manage daily operations, mentor staff, and ensure adherence to hotel procedures. The position comes with a competitive salary and a range of enticing perks, making it a fantastic opportunity for those looking to advance their career in the hospitality sector.

Benefits

Full Leisure Membership

Free bike hire or discounted E-bike hire

Exclusive discounts on activities and ASPA treatments

Long Service Benefits

Discount on food across the resort

Accommodation available on request

Qualifications

• Prior experience as an Assistant Front Office Manager or Guest Relations Manager preferred.
• Exceptional customer service skills and proven leadership abilities are essential.

Responsibilities

• Manage daily operations of the front office department, ensuring high customer service.
• Support team management and undertake duty management shifts as necessary.

Skills

Customer Service Skills

Leadership

Mentoring

Team Development

Education

Experience in Hospitality

Management Experience

Job description

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Besides the fantastic opportunity to showcase your talent and develop as a key member of the Management team, take a look at some of the perks on offer:

• Full Leisure Membership
• Free bike hire or discounted E-bike hire
• Exclusive discounts on activities and ASPA treatments
• Long Service Benefits including financial rewards, enhanced holidays, and pension contributions
• Discount on food across the resort
• Accommodation available on request

Package

Salary from £38,000 to £40,000 per annum depending on experience

Why choose our Client?

Our client is situated on the West Coast of Scotland, with 4-star hotels and 5-star self-catering lodges, an amazing dining experience, and Scotland’s first destination spa with luxurious leisure facilities. The resort prides itself on delivering excellent customer service and hospitality, with a focus on company culture driven by support, honesty, and respect.

What’s involved?

As Front Office Manager, you will manage the daily operations of the front office department, including reservations, ensuring all staff are aware of hotel procedures and regulations, and providing a high level of customer service at all times. You will support the team by managing rotas according to business needs and undertake duty management shifts as necessary.

Prior experience as an Assistant Front Office Manager or Guest Relations Manager seeking their first Head of Department role is preferred, ideally from a 4- or 5-star hospitality background. Exceptional customer service skills, a friendly demeanor, proven leadership, mentoring abilities, and a passion for team development are essential.