Front Office Manager

Monkey Island Estate; Taplow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in the UK is seeking a Front of House Manager to ensure smooth operations and deliver exceptional guest experiences. The ideal candidate will have experience in a similar role within deluxe hotels and must have a strong knowledge of Opera systems. This position offers a variety of benefits, including career development opportunities and a supportive work environment.

Benefits

Incentive Payments

Referral Bonus

Generous Holiday Allowance

Recognition Programs

Career Investment

Learning and Development

Financial Wellbeing

Health and Wellbeing

Healthcare Package

Future Planning

Exclusive YTL Perks

Qualifications

• Experience in a similar role for a 4 or 5 deluxe hotel or ready to step up from an experienced Assistant Manager role.
• Opera knowledge is essential for this role.

Responsibilities

• Lead and manage the front of house operation to ensure smooth daily service and an exceptional guest experience.
• Provide confident communication, be friendly, organised, efficient and flexible to meet guest needs.
• Focus on customer excellence to deliver a high-quality guest experience.

Skills

Customer excellence

Confident communication

Organisational skills

Flexibility

Tools

Opera

Job description

Overview

Leading from the front, this is a critical role for the hotel where you will manage the smooth running of the front of house operation to ensure all our guests have a unique and enjoyable experience by anticipating their needs and responding accordingly.

We are looking for someone who has experience in a similar role for a 4 or 5 deluxe hotel or is ready to step up from an experienced Assistant Manager role. Opera knowledge is essential for this role.

About Monkey Island Estate and YTL Hotels

At Monkey Island Estate, we pride ourselves on our dedicated, detail-oriented, and guest-focused culture. We believe that the little things make a big difference. From the meticulous preparation of our event spaces to the personalized touches in our guest rooms, every detail is carefully considered to create a seamless and luxurious experience.

YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations. Our brand promise is Treasured Places, Treasured Moments, reflecting our dedication to providing guests with unforgettable experiences.

The Monkey Island Estate is a hidden gem in the Berkshire countryside, a beautiful private island on the River Thames. It is a member of Small Luxury Hotels of the World and comprises three residences and 41 bedrooms.

Responsibilities

• Lead and manage the front of house operation to ensure smooth daily service and an exceptional guest experience.
• Provide confident communication, be friendly, organised, efficient and flexible to meet guest needs.
• Focus on customer excellence to deliver a high-quality guest experience.

Qualifications

• Experience in a similar role for a 4 or 5 deluxe hotel or ready to step up from an experienced Assistant Manager role.
• Opera knowledge is essential for this role.

Benefits

• Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
• Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years' service (including bank holidays).
• Recognition Programs: We celebrate positive contributions that align with our company values.
• Career Investment: Grow with our Hospitality Apprentice programs and career progression plans.
• Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
• Future Planning: Secure your future with our Pension scheme.
• Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.