Front Office Manager

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead their team at a prestigious hotel in Manchester. In this role, you will ensure smooth operations, manage staff, and enhance guest experiences. The ideal candidate will possess strong leadership skills, a commitment to high-quality service, and the ability to thrive in a fast-paced environment. Join a company that values its employees and offers opportunities for growth and recognition. If you are passionate about hospitality and enjoy making a positive impact, this is the perfect opportunity for you.

Benefits

Meals & refreshments on duty

Uniforms

Complimentary car parking

Performance based incentives

Accommodation and food & beverage discounts

Recognition programmes

Qualifications

• A warm and genuine individual who enjoys putting people first.
• Experience of managing a front office team in a 4-star hotel.

Responsibilities

• Manage the front office department for effective daily operations.
• Motivate the team to maximize revenue through upsells.
• Ensure compliance with hotel sales legislation and procedures.

Skills

Leadership Skills

Customer Service

Team Management

Communication Skills

Problem Solving

Education

Experience in hospitality management

Knowledge of hotel operations

Job description

Social network you want to login/join with:

Marriott Manchester Victoria and Albert Hotel

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4bb140583ec0

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

About us:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant, our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability. We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Meals & refreshments on duty

Uniforms

Complimentary car parking

Performance based incentives

Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide

Recognition programmes

What you will be doing:

1. Managing the front office department to ensure an effective operation on a day-to-day basis
2. Managing staffing rotas and information meetings
3. Communicating with, and delegating tasks to, the supervisors and service team
4. Being in charge of busy arrival and departure days, both at morning and evening
5. Dealing with any issues that may arise
6. Motivate the team to maximise revenue through proactive upsells and room reservations
7. Successfully resolving guest complaints and negative reviews
8. Ensure that an effective structure of communication within the department is established and maintained at all times to ensure that all staff members are fully aware of relevant information that pertains to their role as well as all promotions within the hotel and the company worldwide.
9. Be fully conversant with all legislation in respect of hotel sales, practical employment law, payment of services, registration of guests, security procedures and data protection and ensure they are complied with at all times.
10. Ensure that all control procedures pertaining to the processing of revenue are adhered to at all times including an accurate log of checks. Any discrepancies are reported in the correct manner.
11. Be aware of the importance of cost control in order to respect the departmental budget and make sure that VIP and welcome gifts as well as stationary are not wasted
12. Recruitment, training and development of the front of house team
13. Planning and communications for all major event days

What we are looking for:

1. A warm and genuine individual who enjoys putting people first
2. Team first attitude and good leadership skills
3. Experience of managing a front office team, ideally in a similar sized minimum 4-star branded hotel
4. Ability to work under pressure in a challenging environment
5. Commitment to delivering a high level of guest service
6. Positive attitude and exceptional communication skills
7. Flexibility to respond quickly and positively to a range of work situations

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.