Front Office Manager

Novotel Hotels; Long Eaton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality group in Long Eaton is seeking a Front Office Manager to oversee front office operations and ensure guest satisfaction. The ideal candidate will have leadership experience in a luxury hotel, excellent customer service skills, and proficiency in Property Management Systems. This position involves managing a team, resolving guest issues, and contributing to revenue optimization strategies.

Qualifications

• 12+ months experience in a front office supervisory role, preferably in luxury.
• Valid First Aid Certificate.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee all front office operations including reception and guest services.
• Lead, train, and motivate front office staff for exceptional service.
• Handle guest complaints and resolve issues effectively.

Skills

Leadership skills

Customer service

Organizational skills

Time management

Proficiency in PMS

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Job description

Company Description

Just off junction 25 of the M1, the Novotel Nottingham is located between Nottingham and Derby. It has rooms with king-sized beds, and a restaurant. The Novotel Nottingham Derby has large rooms with en-suite bathrooms. They all include free WiFi, satellite TVs and tea/coffee making facilities.

Job Description

We are seeking an exceptional Front Office Manager to join our team in Long Eaton, United Kingdom. As the face of our establishment, you will lead our front office operations with professionalism, enthusiasm, and a commitment to delivering outstanding guest experiences.

Responsibilities

• Oversee and manage all front office operations, including reception, concierge, and guest services
• Lead, train, and motivate a team of front office staff to ensure exceptional customer service
• Implement and maintain high standards of service quality and guest satisfaction
• Manage guest check-ins, check-outs, and inquiries efficiently and professionally
• Collaborate with other departments to ensure seamless guest experiences
• Handle guest complaints and resolve issues promptly and effectively
• Monitor and analyze front office performance metrics and implement improvements
• Ensure compliance with all company policies, procedures, and safety regulations
• Manage front office budgets and contribute to revenue optimization strategies
• Stay updated on industry trends and implement innovative practices to enhance guest experiences

Qualifications

• Minimum of 12 months experience in a front office supervisory role, preferably in a luxury hotel setting
• Proven leadership skills with the ability to inspire and motivate a team
• Excellent customer service skills with a passion for delivering exceptional guest experiences
• Strong organizational and time management abilities
• Proficiency in Property Management Systems (PMS) such as Opera
• Valid First Aid Certificate
• Clean driving record and a valid driver\'s license
• Bachelor\'s degree in Hospitality Management or related field (preferred)
• Knowledge of revenue management principles
• Exceptional verbal and written communication skills
• Ability to build and maintain positive relationships with guests and team members
• Professional appearance and demeanor at all times
• Multilingual skills (preferred)
• Flexibility to work varying shifts, including weekends and holidays
• Detail-oriented with a focus on accuracy and efficiency

Additional Information

The Person: Successful candidates for the position of Front of House Manager will be able to demonstrate clear progression in their career to date and have gained hotel revenue management experience in a competitive market place. You must have the ability to work in close liaison with other senior managers. You must be computer literate, have strong sales awareness and the ability to make sound business decisions in a fast moving environment.