Front Office Manager

Accor Hotels; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel in London seeks a Front Office Manager to ensure exceptional guest experiences and oversee front office operations. In this pivotal role, you will recruit and lead the front office team, ensuring guest satisfaction while collaborating with various departments. Join us to be part of a dynamic team in a thriving hospitality environment.

Benefits

Free night stays in UK hotels

Up to 30% discount in Accor Restaurants

Talent gym access

Specsavers eyecare voucher

Cycle to work Scheme

Complimentary meals on duty

Discounted hotel rates worldwide

Access to Accor Academy for development

Support for wellbeing in professional/personal lives

Qualifications

• Minimum experience of 2 years in Front Office Department is essential.
• Full Flexible working between Monday to Sunday.

Responsibilities

• Ensure all guest needs, comfort, and satisfaction are prioritized and addressed promptly.
• Recruit, train, schedule, and develop the Front Office team.
• Oversee front office procedures including check-in/out, billing, cashiering, and night audit.

Skills

Motivational & Team Building

Excellent verbal & written communication

Attention to details

Organizational skills

Prioritizing tasks

Job description

Company Description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the IBIS London City Shoreditchyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

As part of our team you can have:

• Full Time, Permanent 169 hours/month.
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Talent gym access.
• Specsavers eyecare voucher.
• Cycle to work Scheme.
• Delicious complimentary meals on duty prepared by our creative chefs.
• Discounted hotel rates all over the world in Accor Hotels.
• Continuously learn and develop yourself with our Accor Academy.
• Support your wellbeing in your professional and personal lives.
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
• Participate actively ininitiatives to build a more inclusive and sustainable world.
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C).

If you feel you are the right candidate for the role as our Front Office Manager, please click ‘apply’ now! We’d love to hear from you!

Job Description

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Contract - Permanent/Full Time

As our Front Office Manager, you…

• Represent the hotel with professionalism, warmth, and efficiency at all times.
• Ensure all guest needs, comfort, and satisfaction are prioritized and addressed promptly.
• Maintain a strong presence in the lobby and front desk area all the times.
• Recruit, train, schedule, and develop the Front Office Night and Day team & Reservations.
• Ensure departmental policies and procedures are understood and consistently followed.
• Collaborate with Housekeeping, Maintenance, Food and Beverage, Finance, and other departments to ensure seamless operations and guest satisfaction.
• Maintain vigilance with regard to security, fraud, and safety.
• Oversee all front office procedures including check-in/out, billing, cashiering, and night audit.
• Ensure accurate and timely reporting of financial and operational KPIs.
• Maintain clear and effective communication with your team and other departments.
• Chair regular department meetings and contribute to hotel leadership discussions.
• Promote a positive and inclusive work environment.
• Work closely with the Talent & Culture department to ensure compliance with HR procedures and standards.
• Handle key reservation issues and guest queries when escalated.
• Oversee the Reservations team to ensure accurate, timely bookings and maximize room occupancy.

Qualifications

• Minimum experience of 2 years in Front Office Department is essential.
• Motivational & Team Building abilities.
• Excellent verbal & written communicationskills.
• Prioritisingtasks efficiently.
• Attention to details.
• Well organized.
• Full Flexible working between Monday to Sunday.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.