Front Office Manager

Hyatt Corporation; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office Manager for their location in London. This pivotal role focuses on leading a dedicated team to ensure exceptional guest experiences, while also contributing to department operations and financial performance. With comprehensive benefits and a commitment to employee development, Hyatt offers a thriving environment for career growth. Join Hyatt to shape the future of hospitality.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Business attire laundered complimentary

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in hotel front office management within the luxury segment is essential.
• Excellent leadership, communication, interpersonal, and guest service skills are required.

Responsibilities

• Support the Operations Manager in the smooth running of the department.
• Coaching and developing the team to provide exceptional guest experiences.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Leadership

Communication

Interpersonal skills

Guest service

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic convention centre built in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel-vaulted roofs of the Grand and National Halls, the new 14-acre site will feature a boutique multi-screen arthouse cinema, a 4,000-capacity music and performing arts venue, a 1,500-seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co-working spaces.

Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be3meeting rooms and direct connectivity to the London Olympia Convention Centre.

Duties and responsibilities related to the Front Office Manager role

• Support the Operations Manager in the smooth running of the department
• Coaching, training and developing the team with a focus on providing exceptional guest experiences and high levels of engagement across the team
• Collaborate with other departments, including housekeeping and engineering, to ensure seamless guest experiences
• Monitor the financial performance of the department and identify new ways of maximising revenue
• Recruit new members of the team, including sourcing, interviewing, and selecting qualified candidates to join the department
• Support with administrative duties such as preparing the rota and submitting payroll information

About you

Previous experience in hotel front office management within the luxury segment is essential. Excellent leadership, communication, interpersonal, and guest service skills are required.

Benefits of the Front Office Manager role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for thisFront Office Manager role and start your journey with Hyatt Hotels!

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