Front Office Manager

The Clermont Charing Cross; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading hotel as a Front Office Manager in London, where your leadership skills will drive team performance and enhance guest experiences. You'll manage Reception, Guest Relations, and collaborate with various departments to deliver exceptional service while also overseeing training and sales efforts.

Benefits

Discounted hotel stays and meals

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Access to earned salary before payday

Generous recommend a friend scheme

Apprenticeships and accredited qualifications

Discounts through an online benefits portal

Qualifications

• Previous experience in a similar environment.
• Ability to communicate effectively with customers and staff.
• Experience in delivering training.

Responsibilities

• Lead the Front Office team and ensure a seamless guest experience.
• Drive sales and manage budgets.
• Coaching and mentoring team members.

Skills

Interpersonal skills

Time management

Organisational skills

Decision making

Teamwork

Education

Accredited qualifications up to Level 7 (Master's Degree equivalent)

Job description

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Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Front Office team and use your skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Front Office Manager you will be able to demonstrate excellent leadership skills and a track record of delivering results through your people. You will be responsible for Reception, Guest Relations and Nights, but you will need to work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a world class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets and dealing with challenging guest issues, while coaching and mentoring your team.

What we look for

• Previous experience in similar environment
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels
• Experience of delivering training using company guidelines
• Good time management and organisational skills
• Ability to work well under pressure
• Ability to achieve and set standards and operate to performance
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated, able to make decisions and react to sudden changes in operation
• Ability to work effectively as part of a team

What's in it for you?

• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal