Front Office Manager

RBH; Liverpool; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading hospitality management company seeks a Front Office Manager for Aloft Liverpool. This role involves managing the front office team, delivering exceptional guest service, and collaborating with other departments. Ideal candidates will have hospitality experience, strong leadership, and problem-solving skills. The company offers competitive pay and a benefits package including discounted hotel rates and extra holiday days.

Benefits

Discounted hotel room rates for you and your friends & family

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty saving you over £1000 per year

Qualifications

• Previous experience in a similar role within the hospitality industry.
• Strong organisational and problem-solving abilities.
• Knowledge of Opera is desirable.

Responsibilities

• Manage the Front Office & Nights Team to ensure smooth operation and exceptional guest service.
• Monitor staff performance and provide necessary guidance and coaching for improvement.
• Foster strong working relationships with other managers and departments.

Skills

Leadership

Communication

Organisational skills

Problem solving

Ability to thrive in a fast-paced environment

Tools

Opera

Job description

Social network you want to login/join with:

Aloft Liverpool , 1 North John Street, Liverpool, Lancashire, L2 5QW

SHARE:

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...

A DAY IN THE LIFE OF A FRONT OFFICE MANAGER AT ALOFT LIVERPOOL

What you'll be doing...

Reporting to the Operations Manager you can expect your working day to include the following.

• Manage the Front Office & Nights Team to ensure smooth operation and exceptional guest service.
• Uphold company policies and procedures, ensuring team members are well-informed and compliant.
• Foster strong working relationships with other managers and departments to facilitate effective collaboration.
• Monitor staff performance and provide necessary guidance and coaching for improvement.
• Maintain optimal staffing levels to meet business needs and ensure efficient operation.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Front Office Manager , you will need the following qualities and skills.

• Previous experience in a similar role within the hospitality industry.
• Excellent leadership and communication skills.
• Strong organisational and problem-solving abilities.
• Ability to thrive in a fast-paced environment and handle multiple tasks effectively.
• Knowledge of Opera is desirable.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.

#LifeatRBH

Aloft Liverpool 1 North John Street, Liverpool, Lancashire, L2 5QW

• Job Ref RBH14561
• Branch Aloft Liverpool
• Location Liverpool
• Salary/Benefits £28,000 plus benefits
• Contract type Permanent
• Hours Full Time
• Shift pattern Flexible Shift Pattern
• Hours per week 40
• Date posted 25/07/2024
• Closing date 27/08/2024

A 7-minute walk from the Liverpool Waterfront, this contemporary city-centre hotel with a stately stone exterior is a 14-minute walk from The Beatles Story museum.

The modern, high-ceilinged rooms have free WiFi and 42-inch flat-screen TVs. Upgraded rooms offer city views or distinctive design features.

The vibrant restaurant serves New York City-inspired cuisine, and the hip bar offers regular live music. Other amenities include a fitness centre and wood-panelled meeting rooms.