Front Office Manager

Mercure Hotels; Greater London; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Free night stays (UK)

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Global career opportunities

Inclusive & sustainable initiatives

Additional perks

Job summary

Mercure London Bankside is seeking an experienced Front Office Manager to lead guest services and ensure memorable stays in central London.

You will motivate the front office team, drive revenue, implement brand standards, and manage staffing and budgeting while upholding health and safety policies.

Join a supportive, inclusive team with development opportunities across Accor hotels worldwide.

Qualifications

• Front office experience within a hotel setting is preferred.
• Excellent customer service skills and a welcoming approach.
• Strong attention to detail and organisational abilities.
• Team oriented with a positive attitude.
• Ability to work well under pressure and adapt to changing needs.
• Flexibility with working hours is essential.

Responsibilities

• Ensure guests have a smooth stay and high-quality service.
• Motivate front office teams to meet quantitative and qualitative targets.
• Increase revenue through sales efforts and effective revenue management.
• Implement brand standards and Group projects across the hotel.
• Plan staffing, scheduling and budget adherence for the department.
• Promote health and safety policies to maintain a safe working environment.

Skills

Front office exp

Customer service

Attention to detail

Organisational skills

Team player

Under pressure

Flexible hours

Job description

Company Description

Our mission at Mercure London Bankside is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

Company Description

Our mission at Mercure London Bankside is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

As Part Of Our Team You Can Have

• Free night stays in our UK hotels (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

• Ensures that guests' have a smooth running stay at the hotel,
• Manages and motivates front office teams in order to provide high quality services for guests,
• Ensures the department meets its quantitative and qualitative targets,
• Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management),
• Implements brand and Group projects and identity features,
• Ensures effective utilisation & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget,
• Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures ensuring a clean and safe working environment.

Carry out Duty Management shifts accordingly DM ROTA and business needs

Qualifications

• Previous experience in similar roles is preferable
• Friendly, approachable with excellent customer service skills
• Attention to detail and exceptional organisational skills
• Strong team player and positive attitude
• Ability to work effectively under pressure
• Essential to be flexible with working hours

Additional Information

What do you get from us?

• Annual salary £40,000.00
• Bonus Scheme
• Pension Scheme
• Training & Development
• Additional holidays with service
• International Development Opportunities

Of course you also want to know what it's like to work at Mercure London Bankside? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities though training and development, free gym, rewards and recognition.