Front Office Manager

Valor Hospitality Careers UK; Fareham; On-site; GBP 34,000; Full time

Job summary

A leading hospitality company in Fareham is seeking a Front Office Manager to lead the front office team and ensure exceptional guest experiences. The role requires strong commercial expertise and the ability to set targets. Candidates should be innovative and able to respond to diverse situations. This position involves flexible working patterns across seven days a week, with career training and development opportunities offered.

Benefits

Discounted hotel rates

Discounted stays for friends and family

50% discount in restaurants

Free meals while on duty

Access to high-street discounts

Cycle to Work Scheme savings

Generous refer-a-friend bonuses

Qualifications

• Proven track record in managing front office operations.
• Ability to drive standards and deliver exceptional guest experiences.
• Innovative and reactive to various situations.

Responsibilities

• Lead the front office team and monitor guest satisfaction.
• Set departmental targets and objectives.
• Ensure exceptional guest experiences.

Skills

Commercial expertise

Team leadership

Guest satisfaction monitoring

Job description

Overview

£33660.64 Per Annum / £16.18 Per Hour, 40 hours per week.

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations. Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda. The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

Benefits and perks

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Healthcare and wellbeing: Caring for your health and wellbeing, both in and outside of work.

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Career growth and development

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Equal opportunities

Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.