Front Office Manager

Sutton Hotel Collection; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A historic hotel group in England seeks a Front Office Manager to lead their team and ensure exceptional guest service. Responsibilities include overseeing arrivals and departures, staff training, and departmental communication. Applicants should have hotel reception experience in a luxury setting. The role offers opportunities for professional growth and diverse benefits including free hotel stays and training programs.

Benefits

Free hotel stays in Sutton Hotel Collection properties

Leisure centre memberships contributions

Enhanced maternity and paternity leave

Free Institute of Hospitality membership

Training and development programs

Confidential health support services

Subsidized courses and other employee benefits

Qualifications

• Previous experience in hotel reception, preferably in a luxury four- or five-star setting.
• Strong communication skills and professional personal presentation.
• Ability to work under pressure with a warm and professional demeanor.

Responsibilities

• Lead the Front Office team to deliver exceptional guest service.
• Oversee guest arrivals and departures.
• Train and mentor staff and ensure smooth communication across departments.

Skills

Hotel reception experience

Proficiency with Property Management Systems

Strong communication skills

Ability to work under pressure

Job description

Job Title: Front Office Manager

The Castle Hotel Windsor, a historic hotel dating back to the 1500s located opposite Windsor Guildhall, near Windsor Castle and St. George’s Chapel, is seeking a dedicated Front Office Manager.

Role Overview

As the Front Office Manager, you will be the face of the hotel, leading the Front Office team to deliver exceptional guest service. Your responsibilities include overseeing guest arrivals and departures, training and mentoring staff, and ensuring smooth communication across departments.

Qualifications & Skills

• Previous experience in hotel reception, preferably in a luxury four- or five-star setting
• Proficiency with hotel Property Management Systems (PMS)
• Strong communication skills and professional personal presentation
• Ability to work under pressure with a warm and professional demeanor

About Sutton Hotel Collection

The Sutton Hotel Collection is a group of historic hotels committed to exceptional service, community engagement, and employee development. We prioritize our people, offering excellent benefits and growth opportunities.

Benefits

• Free hotel stays in Sutton Hotel Collection properties
• Leisure centre memberships contributions
• Enhanced maternity and paternity leave
• Free Institute of Hospitality membership
• Training and development programs
• Confidential health support services
• Subsidized courses and other employee benefits

Our People & Culture

We foster an inclusive environment where everyone is valued and supported. We welcome applicants from all backgrounds and are committed to accessible recruitment processes. For adjustments during the application, contact Maxine Pierrepont at [e-mail] or 01753 851577.

Our Ethos

We are dedicated to sustainability and ESG initiatives, aiming to reduce our environmental impact and build a responsible hospitality brand.