Front Office Manager

JR United Kingdom; Edenbridge; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading hospitality group seeks a Front Office Manager for their Lingfield Park Marriott Hotel & Country Club. The ideal candidate will lead the Front Desk team, ensuring exceptional guest service while adhering to brand and operational standards. This role offers a dynamic work environment with opportunities for professional development.

Benefits

Annual passes to attend any of our 21 venues

Discounted food & ARC days out

Discounted hotel stays

Cycle to work scheme

Study assistant schemes

Holiday allowance increasing with length of service up to 28 days

Company life assurance scheme

Discretionary group annual bonus schemes

Internal development programmes

Support with study

Qualifications

• 3+ years in a hotel front office leadership role.
• Strong leadership, communication, and customer service skills.
• Organised, proactive, and professional.

Responsibilities

• Responsible for Front Desk daily operations and supervision of the Front Desk team.
• Deliver exceptional guest service and manage complaints effectively.
• Maximize room revenue through upselling and compliance with brand standards.

Skills

Leadership

Customer Service

Communication

Proactivity

Education

Diploma or equivalent

Tools

Marriott Systems

Opera

GXP

Marsha

Job description

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Front Office Manager
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Lingfield Park Marriott Hotel & Country Club Front Desk Manager

Are you passionate about guest service and someone who strives to always go that extra mile? We are looking for a star-player to come and lead our Front Desk team those who meet and greet our guests and are often central to the memory-making elements of their stay with us.

We need you to be motivated and motivating; to support and encourage your team to anticipate guest needs (often before they know they need something) and then consistently deliver.

Here at Lingfield Park Marriott Hotel & Country Club, we put our associates first. If youre happy, then our guests will be too. Its a contagious feeling and we want everyone to share it. You will be part of a diverse community within a glorious racecourse setting in leafy Surrey. With easy access to London via direct rail and close to London Gatwick and the M25, we celebrate our peaceful surroundings and yet remain connected.

Our hotel is part of Lingfield Park Racecourse and proud of its unique setting. No two days are ever the same with an eclectic mix of guests choosing to stay in one of our 116-bedrooms for either business, leisure, golf or horseracing. On top of the 18-hole golf course on site, our 4* hotel offers full leisure facilities comprising of a swimming pool, gym, sauna, steam room and jacuzzi.

Are you ready to come and join the Lovely Lingfield team?

Job Summary
Responsible for Front Desk daily operations and supervision of the Front Desk team. Position directs and works with associates to carry out guest arrival and departure procedures, ensuring consistent delivery of the highest standards of service, striving to ensure guest and associate satisfaction whilst maximizing the financial performance of the department.

Key Responsibilities

• Deliver exceptional guest service and manage complaints effectively.
• Maximize room revenue through upselling and strategic initiatives.
• Ensure compliance with Marriott brand standards and audit targets.
• Lead and develop the Front Office team through regular reviews and training.
• Oversee daily operations including rotas, reporting, and guest facility bookings.
• Support safety, compliance, and cross-department communication.
• Utilize hotel systems (Opera, GXP, Marsha) to track performance and guest satisfaction.

Qualifications & Skills

• Diploma or equivalent.
• 3+ years in a hotel front office leadership role.
• Proficient in Marriott systems.
• Strong leadership, communication, and customer service skills.
• Organised, proactive, and professional.

What is ARC?

We embrace diversity

We develop our people

We care for our visitors

We think about our impact

We are proud of our sport

Work Perks of being a Maintenance Assistantwith us

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Discounted hotel stays
• Cycle to work scheme
• Study assistant schemes
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Internal development programmes to help you progress
• Support with study through our study assistance schemes

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.

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