Front Office Manager

Aimbridge Hospitality; Eastbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company in Eastbourne is seeking a Front Office Manager to lead the Front Office team and ensure outstanding guest experiences. The role requires at least two years of relevant experience, excellent communication skills, and strong leadership capabilities. You'll manage daily operations, assist in team development, and collaborate with various departments to enhance the guest journey. Join a company that values its people and offers extensive training and benefits.

Benefits

Industry leading training

Hotel discounts

Flexible working opportunities

Company sick pay

33 days holiday

Qualifications

• At least two years of experience in a hotel front office or similar position.
• Strong communication and interpersonal skills.
• Excellent leadership and organizational abilities.

Responsibilities

• Lead the Front Office team to ensure exceptional guest service.
• Manage daily operations and ensure guest satisfaction.
• Recruit, onboard, and develop the front office team.

Skills

Communication skills

Leadership skills

Organizational skills

Customer service

Problem-solving skills

Tools

Property Management Systems (PMS)

Customer Relationship Management (CRM)

Job description

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The View Hotel Eastbourne is proudly operated by Aimbridge Hospitality EMEA, a division of the global Aimbridge Hospitality brand. We are passionate about creating exceptional experiences by connecting great people with great destinations. Working with renowned brands such as Hilton, IHG, Accor, and Marriott, we bring expertise and innovation to every aspect of hospitality. Our “people first” approach, combined with the diversity of our teams and locations, makes the Aimbridge experience truly unique.

What is in it for you?

As part of The View Hotel team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Company sick pay - Giving you piece of mind when you need it the most
• 33 days holiday
• Starting salary above national minimum wage
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As Front Office Manager, you will lead and inspire the Front Office team, ensuring the seamless delivery of exceptional guest service from arrival to departure. You’ll act as the face of the hotel, creating a warm and welcoming environment while consistently handling guest enquiries, reservations, and requests efficiently, courteously, and with a keen focus on maximising revenue opportunities.

You will take ownership of the daily operations, ensuring procedures are followed, standards are maintained, and the guest journey is smooth and memorable.

Alongside managing rotas and performance, you will oversee all recruitment, onboarding, and ongoing development of the team- setting clear departmental objectives, providing regular feedback, and fostering a culture of accountability, service excellence, and teamwork.

You will also collaborate closely with other departments to ensure a coordinated approach to guest experience and operational success.

What do we need from you?

• You’ll have at least two years prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
• As The Front Office manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
• Strong leadership and organisational skills to effectively recruit, manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
• We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.