Front Office Manager

Fairmont Hotels & Resorts; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel chain in Coventry is seeking a Front Office Manager responsible for leading the reception team and ensuring exceptional guest experiences. Ideal candidates will have strong leadership skills and proven experience in front office operations, preferably in a busy hotel environment. Join a dynamic team dedicated to creating memorable moments for guests.

Qualifications

• Proven experience in a front office leadership role, ideally in a busy hotel.
• Strong people management skills with a coaching approach.
• Excellent communication and organisational abilities.

Responsibilities

• Leading, motivating, and developing the reception team.
• Ensuring seamless day-to-day front office operations.
• Delivering outstanding guest experiences from check-in to check-out.

Skills

Leadership

Communication

Organisational skills

Customer service

Tools

Opera Cloud

Job description

Overview

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

As Front Office Manager, you’ll be responsible for:

• Leading, motivating, and developing the reception team.
• Ensuring seamless day-to-day front office operations.
• Delivering outstanding guest experiences from check-in to check-out.
• Managing rotas, training, and performance reviews.
• Handling guest feedback promptly and professionally.
• Working closely with other departments to maximise service and revenue opportunities.

Qualifications

About You:

• Proven experience in a front office leadership role, ideally in a busy hotel.
• Strong people management skills with a coaching approach.
• Excellent communication and organisational abilities.
• Ability to work under pressure while maintaining a positive attitude.
• Knowledge of Opera Cloud preferred.

Additional Information

Join a welcoming and driven team at Novotel Coventry, just minutes from the M6. Whether it’s serving conference guests or leisure travellers, we pride ourselves on creating memorable experiences – and great food plays a huge part in that.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.