Front Office Manager

TN United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that values authenticity and creativity in hospitality. This role offers a unique opportunity to lead a passionate team dedicated to delivering exceptional guest experiences. You will manage operations, foster teamwork, and ensure adherence to health and safety standards while creating a fun work environment. With a focus on personal development and team success, you'll thrive in a dynamic setting that encourages innovation and rewards hard work. Enjoy competitive benefits and a supportive culture that celebrates diversity and inclusion.

Benefits

29 days holiday

Pension

Life insurance

Free meals during shifts

Free night at The Hoxton

Training and development

Time off to volunteer

Rewards programs

Discounts across The Hoxton

Team gatherings and parties

Qualifications

• Passion for hospitality and creating memorable experiences.
• Experience in a similar role with a proven track record.

Responsibilities

• Ensure guests feel valued and lead a high-energy team.
• Manage departmental costs and train staff on procedures.

Skills

Hospitality Management

Customer Service

Leadership

Teamwork

Health & Safety Knowledge

Flexibility

Education

Experience in Hospitality

Tools

Opera Cloud

Job description

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• Become part of a team that’s passionate about creating great hospitality experiences.
• Enjoy 29 days holiday (including bank holidays), pension, and life insurance.
• Food on us during your shift.
• Receive a free night at The Hoxton and a meal for two when you start.
• Access training and ongoing development to help you succeed in your role.
• Time off to volunteer with our partner charities.
• Earn rewards through Hox Hero and Nifty Fifty programs for going the extra mile.
• Participate in our diversity and inclusion calendar of events.
• Join team get-togethers and parties to foster a fun environment.
• Work in a creative, rewarding, and innovative hospitality environment.
• Benefit from discounts across The Hoxton and Ennismore.

What you’ll do…

• Ensure guests feel valued and want to return.
• Lead and manage a high-energy team, setting goals and fostering an environment where team members can be themselves.
• Manage departmental costs within budget guidelines.
• Train staff on hotel standard operating procedures and identify opportunities for process improvements.
• Maintain good relationships between departments such as front office, housekeeping, maintenance, and F&B.
• Be fully aware of health and safety procedures and policies.
• Participate in hotel crisis and fire teams, understanding all related procedures.
• Provide excellent customer service and build long-term relationships with suppliers and contractors.
• Assist the sales and events team with site inspections and familiarization with hotel facilities.

What we’re looking for…

• Individuals seeking a place to be authentic without conforming to a corporate mold.
• A passion for hospitality, whether it’s drinks, meals, events, or overnight stays.
• A positive attitude that leaves guests with memorable experiences.
• Resilience and humility, leaving egos at the door and focusing on teamwork.
• Willingness to try new approaches and learn from experiences.
• A friendly, humorous personality that can handle being in close quarters with colleagues.
• A team player who supports others and fosters a fun work environment.
• Experience in a similar role or as an Assistant, with a proven track record in front office operations.
• Experience with Opera Cloud or similar property management systems.
• Knowledge of health & safety procedures and implementation.
• Flexibility to work various shifts, including days, nights, weekdays, and weekends.
• Leadership qualities, leading by example and creating an environment for team success.