Front Office Manager

Cycas Hospitality; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

Un établissement de renom à Édimbourg recherche un Front Office Manager dynamique pour diriger les opérations et offrir un service client exceptionnel. Ce rôle clé implique la supervision des équipes et l'amélioration continue de l'expérience client, le tout dans un environnement stimulant qui valorise le travail en équipe et le développement personnel.

Benefits

Taux d'employé exclusifs pour les hôtels Marriott et Cycas

Plan de santé gratuit

Formation continue rémunérée

Réductions sur des bijoux de Macintyres

Qualifications

• Expérience antérieure dans un rôle de gestion.
• Connaissance des systèmes de gestion hôtelière comme Opera PMS.
• Capacités analytiques pour évaluer les indicateurs de performance.

Responsibilities

• Assister à la gestion et à la communication des stratégies.
• Superviser les opérations quotidiennes de l'équipe.
• Former et motiver l'équipe pour atteindre les objectifs de revenu.

Skills

Management

Team Leadership

Customer Service

Analytical Skills

Tools

Opera PMS

Job description

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Front Office Manager - Four Points by Sheraton, Edinburgh Haymarket

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Four Points by Sheratonis a multinational hotel brand, operated by Marriott International, that targets business travellers and small conventions.Our goal is to deliver a great hospitality experience worth coming back for again and again by providing the comfort and quality that travellers expect from us while going that extra mile to make the guest experience memorable and meaningful.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

YOUR CORE PURPOSE WILL BE:

• Assist management in the development and communication of departmental strategies and goals.
• Communicate and enforce all policies and procedures.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotels’ or owner’s policies, procedures and regulatory requirements.
• Comply with legislation and local laws regarding health, safety and alcohol services.
• Operate equipment using procedures learnt during training to company standards. Ensure the team
• is properly trained to operate the systems and have the tools and equipment to carry out job duties.
• Oversee the day-to-day operations and assignments of the hotel team.
• Educate, train and motivate the team to achieve hotel revenue goals.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Demonstrate service attributes in accordance with industry expectations and company standards to include: -
• Being attentive to guests
• Accurately and promptly fulfilling guest requests
• Understand and anticipate guest needs
• Maintain a high level of knowledge which will enhance the guest experience
• Demonstrate a service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints

WHAT YOU SHOULD BRING:

• Previous experience of a management role.
• A strong Front Office background.
• Ability to analyse performance metrics.
• Knowledge on how to set and manage a budget to achieve optimal returns.
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
• A good working knowledge of Opera PMS, and MARSHA is desired.
• Previous work experience in a Marriott Brand is desired.

WHAT WE OFFER:

• Great team spirit according to our slogan ‘It’s not over until we get a smile’.
• 40 hours/week

EXCELLENT COMPANY BENEFITS:

• Competitive salary and package
• Exclusive employee discounted rates at both Marriott and Cycas hotels
• Continuous paid training and a range of opportunities for development
• Free healthcare plan, paid for by Cycas (with options to upgrade)
• Wholesale price discounts on jewellery from Macintyres Edinburgh

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***