Front Office Manager

Crowne Plaza Liverpool John Lennon Airport; Chadwick End; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier hotel chain in England seeks a Front Office Manager to lead their reception team and enhance guest experiences. Responsibilities include driving sales and ensuring high standards of service and cleanliness. Ideal candidates will have proven leadership skills, a customer-focused mindset, and the ability to thrive under pressure. Benefits include discounts, gym membership, and opportunities for progression across locations.

Benefits

Discounts across retail, restaurants, events

Family and Friends hotel discounts

Free leisure club/gym membership

International travel opportunities

Free parking on site

Free meals during shifts

Opportunities for progression

Uniform provided

Flexible working hours

Qualifications

• Proven leadership experience in a customer-facing role.
• Strong customer service abilities to enhance guest experience.
• Ability to manage teams effectively under pressure.

Responsibilities

• Anticipate customer needs and provide outstanding service.
• Ensure cleanliness and safety for all guests.
• Drive sales opportunities and manage occupancy levels.
• Lead and develop the reception and reservations teams.

Skills

Leadership

Customer service

Interpersonal skills

Attention to detail

Sales-driven mindset

Job description

Charades? Mind reader? Magician? Expert Juggler? Oh, you’re a Front Office Manager!

We know that, somehow, you’re able to anticipate what your customer wants before they even know they want it. We also know how tough it is to consistently deliver an outstanding guest experience whilst managing a busy reception, but you make it happen nonetheless, and you somehow never forget those extra touches because it’s all about the details. I guess you’re the kind of person that embraces change as opposed to being scared of it.

What you’ll be doing as a Front Office Manager

• Constantly want to find innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Living and breathing outstanding service, instilling trust in your reception and reservations teams to commit to an outstanding guest experience
• Driving sales opportunities and maximising revenue and occupancy levels
• You will lead and develop your outstanding team with a focus on ensuring their efforts all focus on delivering an enhanced experience
• Keeping up to date with competitor hotels and the local market and seeking new business.

What’ll make you a great fit for this Front Office Manager role right

• It doesn’t matter where you’ve gained your supervisory experience, as long as you have proven leadership experience and incredible customer service abilities
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• Forward-thinking and innovative
• Financially and commercially astute
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• Leisure Club / Gym free membership
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours