Front Office Manager

IBIS; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in the UK is seeking a Front Office Manager to ensure exceptional guest service and smooth front office operations. Ideal candidates should have prior leadership experience and be friendly, organized, and capable of managing pressure effectively. Join a supportive team culture with opportunities for career growth and benefits including an annual performance bonus and hotel discounts.

Benefits

Competitive salary

Annual performance bonus

Discount Card for Accor Hotels Worldwide

Complimentary stays in UK hotels

Qualifications

• Previous experience in a similar Front Office leadership role is preferred.
• Friendly and approachable with excellent customer service skills.
• Ability to work effectively under pressure.

Responsibilities

• Ensure Front Office policies and procedures are followed.
• Coordinate the Front Office department to guarantee smooth operations.
• Handle guest complaints with confidence and empathy.

Skills

Customer service skills

Leadership

Organizational skills

Problem-solving

Attention to detail

Tools

Opera Cloud

Job description

Company Description

At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!

Job Description

As our next Front Office Manager, you will…

• Be passionate about guests and delivering exceptional service.
• Bring strong knowledge and experience across front office operations.
• Take a hands-on, organised, and supportive approach with your team.
• Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
• Be results-driven and understand what’s needed to achieve hotel goals.
  
  

Qualifications

Your key missions:

• Ensure all Front Office policies and procedures are strictly followed.
• Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
• Communicate effectively and collaboratively with all other hotel departments.
• Lead by example on shift, setting the tone for the guest experience.
• Ensure all team members understand brand standards and deliver consistently.
• Balance operational, administrative, and colleague needs effectively.
• Oversee group and meeting room bookings alongside the F&B Manager.
• Handle complaints with confidence and empathy.
• Manage staff planning, scheduling, and budget adherence to optimise productivity.
• Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
  
  

Who are we looking for?

• Previous experience in a similar Front Office leadership role is preferred.
• Strong system knowledge ,Opera Cloud or similar PMS is a bonus.
• Friendly, approachable, with excellent customer service skills.
• Highly organised with strong attention to detail.
• A positive, team-oriented leader.
• Able to work effectively under pressure.
• Flexible with working hours, including shifts, weekends, and bank holidays.
• Must have the right to work in the UK.
  
  

Additional Information

Why Join Us?

• Competitive salary and benefits package, including bonus up to 10% annual performance bonus, pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Opportunities for career growth and international development.
• Apprenticeship opportunities.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.
  
  

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Front Office Manager, you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Job Type: Full Time

Expected hours:39 hours per week

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.