Front Office Manager

Radisson Hotels; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to join their vibrant team. This role is all about creating memorable experiences for guests and leading a dedicated front office team. You will thrive in a dynamic environment, ensuring that every guest feels welcomed and valued. With a commitment to personal development and a culture that encourages growth, you’ll have access to extensive training resources and opportunities for career advancement. If you have a passion for hospitality and a positive, can-do attitude, this is the perfect opportunity for you to shine and make every moment matter.

Benefits

Special rates for team members

Development offers and training

Contributory pension scheme

Complimentary meal on duty

Uniform provided

Employee Assistance Programme

Opportunities for progression

33 days holiday for full time

Free leisure facilities access

Qualifications

• Flexibility and a positive attitude are essential.
• Strong verbal communication and teamwork skills are crucial.

Responsibilities

• Manage front office team ensuring high guest satisfaction.
• Lead by example in delivering exceptional service.
• Oversee budgets and inventory management.

Skills

Flexibility

Positive attitude

Creative problem-solving

Strong verbal communication

Teamwork

Education

Experience in a similar position

Job description

Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Front Office Manager to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Front Office Manager:
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

1. Special rates for our team members, and friends and families while travelling and staying in our hotels.
2. We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy.
3. Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all.
4. Contributory pension scheme and Life Assurance.
5. Complimentary meal on duty.
6. Uniform.
7. Access to the Employee Assistance Programme through UNUM.
8. Fantastic opportunities to progress.
9. 33 days holiday for full time team members.
10. Free use of our leisure, pool and gym facilities at off-peak times *where applicable.

The Front Office Manager Role:
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

1. Our Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.
2. You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
3. You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory.
4. As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

As Front Office Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Front Office Manager:

1. Flexibility and a positive, Yes I Can! Attitude.
2. An eye for detail.
3. Is a creative problem-solver.
4. Passionate about creating extraordinary service.
5. Ability to work as part of a team to ensure guest satisfaction.
6. Strong verbal communication skills.
7. Experience in a similar position is beneficial but not essential.

Become part of the world of Moment Makers, we are looking forward to getting to know you!

About the company

Radisson Hotels is an international hotel chain headquartered in the United States.