Front Office Manager

Andras Hotels; Belfast; On-site; Full time

Job summary

Andras Hotels, Northern Ireland’s largest hotel group, seeks a Front Office Manager for its Belfast location. The ideal candidate will manage staff, ensure guest satisfaction, and assist with budgeting. Join a team dedicated to excellence in the hospitality sector and enjoy a range of benefits.

Benefits

Discounted Hotel Rates

Health Care Cash Plan

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Employee Appreciation and Social Events

Increased Annual leave with service

Discount at Bodyscape

Qualifications

• 2 years of related experience in Front Office management.
• Experience of social media communication in a work environment.
• Previous experience in a Hotel Experience / Guest Relations role.

Responsibilities

• Manage day-to-day staffing needs and plan work assignments.
• Ensure great service and manage guest complaints professionally.
• Assist with the annual departmental operating budget and financial plans.

Skills

Excellent IT skills

Good Communication and Listening Skills

Flexible working

Education

Bachelor’s degree / higher education qualification in Hospitality / Hotel Management / Business Administration

Job description

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About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

Job Description

Location: Holiday Inn, 40 Hope Street

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office supervisor you will product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and brand standards.

Hours

40 hours

What We Offer

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
  
  

About The Role

Main Duties and Responsibilities

People

• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Ensure your team are properly trained on systems, security, service and quality standards
  
  

Guest Experience

• Ensure your front office team delivers a great service, professional attention and personal recognition
• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
  
  

Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
• Oversee night audit function and preparation of daily financial reports
• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
  
  

Responsible Business

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
• Perform other duties as assigned. May also serve as manager on duty
  
  

Accountabilities

The Front Office Manager reports into the General Manager and manages the Front office Team that includes receptionists, Front Office Supervisor and Assistant Front Office Manager.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

• Bachelor’s degree / higher education qualification in Hospitality / Hotel Management / Business Administration
• Experience of social media communication in a work environment
• Previous experience in a Hotel Experience / Guest Relations role
  
  

Required Criteria

• 2 years of related experience, in Front Office management
• Excellent IT skills
• Good Communication and Listening Skills
• Flexible working and a genuine willingness to help guests and colleagues in the hotel
  
  

Closing DateMonday 16th June, 2025

Contract Typefulltime

Salary£18.41 Hourly

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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