Front Office Manager

LGH Hotels Management Ltd; Basildon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent hotel management company in Basildon is seeking a dynamic Front Office Manager to lead the Front Office team. The ideal candidate will have at least 3 years of hotel experience, strong leadership and communication skills, and proficiency in hotel management software. This role involves ensuring exceptional guest service, streamlining front office operations, and enhancing guest satisfaction. The position offers employee discounts, training opportunities, and a supportive working environment.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Various well-being benefits

Qualifications

• Minimum of 3 years' experience in a similar role within the hotel industry.
• Strong leadership and management skills to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to handle guest complaints effectively.

Responsibilities

• Manage and motivate the Front Office team to ensure exceptional guest service.
• Ensure all front desk duties are completed accurately and efficiently.
• Develop and implement procedures for smooth operation of the Front Office.

Skills

Leadership

Communication

Problem-solving

Multitasking

Tools

Opera

Fidelio

Job description

The Opportunity

Are you a highly motivated and experienced professional ready to lead our hotel's Front Office team? We're looking for a dynamic Front Office Manager to ensure our guests receive exceptional service from check-in to check-out.

What You'll Do

1. Lead with Excellence: Manage and motivate the Front Office team, ensuring exceptional guest service is delivered at all times.
2. Oversee Operations: Ensure all front desk duties, including check-in, check-out, and billing, are completed accurately and efficiently.
3. Streamline Processes: Develop and implement procedures to ensure the smooth operation of the Front Office, including managing inventory and supplies.
4. Coordinate Seamlessly: Work closely with other hotel departments to provide a seamless guest experience.
5. Enhance Guest Satisfaction: Monitor guest feedback and implement changes to continuously improve service.
6. Train & Develop: Train new team members and provide ongoing training to enhance the skills of all team members.
7. Drive Success: Develop and implement strategies to increase revenue and occupancy.

Why Join Us

Impactful Role: Play a crucial role in ensuring every guest has a memorable stay.

Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.

Benefits

• Employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
• Eye care, free legal & money advice, counseling sessions, hospital & death benefit plans, cycle to work scheme, wellbeing tips, fitness videos, recipe ideas, health advice, podcasts, breathing exercises, 24/7 support line, team recognition, free meals on duty, free parking.

Ideal Candidate

• Minimum of 3 years' experience in a similar role within the hotel industry.
• Strong leadership and management skills to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to handle guest complaints effectively.
• Proficient in hotel management software such as Opera or Fidelio.
• Ability to work under pressure and handle multiple tasks.
• Strong analytical and problem-solving skills.
• Proven track record in achieving revenue targets and improving guest satisfaction.
• Flexibility to work varying schedules including weekends and holidays.

If you are a self-motivated, results-driven individual passionate about delivering exceptional guest service, we encourage you to apply for this exciting Front Office Manager position.

Hotel

The Holiday Inn Basildon, located opposite Festival Park, offers 148 comfortable bedrooms, a range of dining options, an open lobby, conference centre, and lakeside garden. Conveniently situated just 10 minutes from the M25 and close to Basildon station, with direct trains to London Fenchurch Street in only 35 minutes.

About Us

LGH Hotels Management offers a growing portfolio of 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join our dynamic team and shape the future of hospitality in the UK.