Front Office Lead, Luxury Hotel & Spa

Hand Picked Hotels; Newbridge; On-site; GBP 33,000 - 42,000; Full time

Benefits offered by this job

Service charge share

Holiday entitlement

Free parking

Wellbeing support

Company pension

Discount platform

Discounted stays

Loyalty awards

Introduction bonus

Recognition awards

Job summary

Hand Picked Hotels is seeking a passionate Assistant Reception Manager for Norton House Hotel & Spa, near Edinburgh. You will lead the Front Office team, support the Reception Manager, and ensure exceptional guest experiences with calm leadership.

The role is full-time, 40 hours weekly, five days out of seven, with a competitive £16.00 per hour plus service charge. Norton House offers a welcoming culture, training, and benefits including parking, holidays, pension, and wellbeing support.

Qualifications

• Previous experience in a Reception Supervisor, Assistant Reception Manager, or similar Front Office leadership role is essential.
• Experience in a 4- or 5-star hotel environment and knowledge of Opera PMS would be advantageous.
• Proven experience leading, coaching and developing teams to deliver department goals.
• Passion for delivering exceptional guest experiences and high-quality, personalised service.

Responsibilities

• Support day-to-day running of the Front Office and deliver an exceptional guest experience.
• Lead by example, develop the reception team and ensure service standards are maintained.
• Oversee daily operations, handle guest enquiries and resolve issues efficiently.
• Undertake Duty Manager shifts and support smooth hotel operations.
• Maximise room upgrade revenue and drive add-on sales at reception.

Skills

Leadership

Customer service

Team coaching

Guest experience

Tools

Opera PMS

Job description

Hand Picked Hotels is seeking a passionate Assistant Reception Manager for Norton House Hotel & Spa, near Edinburgh. You will lead the Front Office team, support the Reception Manager, and ensure exceptional guest experiences with calm leadership.

The role is full-time, 40 hours weekly, five days out of seven, with a competitive £16.00 per hour plus service charge. Norton House offers a welcoming culture, training, and benefits including parking, holidays, pension, and wellbeing support.