Casual Housekeeping Assistant

Hand Picked Hotels; City of Edinburgh; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Share of service charge

Uniform and meals on shift provided

Job summary

Hand Picked Hotels is seeking a casual Housekeeping Assistant for Norton House Hotel in Newbridge, near Edinburgh. The role involves ensuring guest rooms and public spaces meet luxury standards, replenishing amenities and presenting in-room refreshments with a keen eye for detail.

You will join a supportive team on a casual contract with hours as required, including weekends. The position offers a competitive hourly rate of £13.00 plus service charge and benefits.

Qualifications

• Some housekeeping or cleaning experience is required.
• Ability to maintain cleanliness to high standards.
• Friendly, proactive and guest-focused approach.

Responsibilities

• Keep guest rooms and public spaces clean and tidy to high standards.
• Replenish towels, toiletries and in-room refreshments with care.
• Self-inspect rooms and support teammates to ensure consistency.
• Work flexible shifts, including weekends, as required.

Skills

Housekeeping experience

Attention to detail

Customer service

Job description

Hand Picked Hotels

Casual Housekeeping Assistant - Norton House Hotel
Location: Newbridge, Scotland, EH28 8LX
Salary: Starting at £13.00 per hour + service charge + excellent colleague benefits
Job Type: Casual contract - hours as required

Come and join our Team... We are currently seeking an enthusiastic Casual Housekeeping Assistant at Norton House Hotel part of Hand Picked Hotels.

Nestled in the peaceful countryside just minutes from Edinburgh, Norton House Hotel & Spa combines classic Scottish charm with contemporary luxury. Our historic 19th-century manor house is renowned for exceptional service, beautiful surroundings, and unforgettable guest experiences.

Whether you're welcoming guests, preparing incredible food, keeping our spaces pristine, or supporting behind the scenes, your role will help shape these memorable moments. You'll join a supportive, friendly team where your ideas are valued, your development is encouraged, and no two days are the same.

At Norton House Hotel & Spa, it’s not just about delivering excellence to our guests, it’s about creating a workplace where people are proud to belong. If you’re motivated, enthusiastic, and ready to make a difference, we’d love to hear from you.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Norton House Hotel & Spa offers an inspiring place to grow your career.

What will the role involve?

As a Housekeeping Assistant, you will help create an exceptional first impression by ensuring guest rooms and public spaces are immaculately presented and cleaned to the highest standards. With meticulous attention to detail, you’ll replenish premium towels and toiletries, and elegantly arrange in-room refreshments, including a curated selection of teas, coffees, and biscuits. Your commitment to excellence will contribute to an unforgettable, magical experience. A true team player, you’ll confidently self-inspect rooms and support colleagues to uphold our reputation for luxury and comfort.

Your commitment to excellence will contribute to an unforgettable and memorable guest experience. A true team player, you will work confidently alongside colleagues on the floor, providing excellent service and helping to uphold our reputation for outstanding hospitality and quality service.

This is a casual contract and will require working a variety of shifts including weekends which may vary depending on business.
Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £13.00 per hour with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Uniform and meals on shift provided.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• You will have some housekeeping or cleaning experience and feel comfortable working both alone and as part of a team in a fast-paced, busy environment.

Who we are...

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.
Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.