Front Office Host - Nights

Hyatt Place London Heathrow Airport; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel chain in London is seeking a Front Office Host for night shifts. The role involves welcoming guests, managing check-ins and check-outs, and ensuring guest satisfaction. Candidates should have experience in hotel operations and strong communication skills. Benefits include complimentary nights, meal discounts, and continuous development opportunities.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for employees and family

Free meals on duty

50% discount on food and beverages at selected Hyatt Hotels

Uniform provided and laundered complimentary

Headspace membership

Continuous learning and development opportunities

Qualifications

• Previous experience in hotel front office operations is preferred.
• Strong communication skills are ideal.
• Familiarity with hotel management software is a plus.

Responsibilities

• Welcome and greet guests warmly upon arrival.
• Assist with check-in and check-out processes efficiently.
• Handle guest inquiries and provide accurate information about the hotel.

Skills

Strong communication skills

Familiarity with hotel management software

Proficient computer skills

Job description

Front Office Host – Nights

Apply (by clicking the relevant button) after checking through all the related job information below.

Duties and responsibilities related to the Front Office Host position

• Welcome and greet guests warmly upon arrival.
• Assist with check-in and check-out processes efficiently.
• Handle guest inquiries and provide accurate information about the hotel and local area.
• Manage room allocations and reservations accurately.
• Process payments and maintain accurate billing records.
• Handle guest complaints and resolve issues promptly and professionally.
• Coordinate with other departments to meet guest needs.
• Maintain a tidy and organized front desk area.
• Adhere to brand service standards and procedures.
• Ensure guest satisfaction through exceptional service at all times.
  
  

About You

Previous experience in hotel front office operations is preferred. Strong communication skills and familiarity with hotel management software, and proficient computer skills are ideal.

Just some of the benefits you will enjoy as a Front Office Host - Nights

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
  
  

About Hyatt Place London Heathrow Airport

Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s traveller. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Front Office Host – Nights role and start your journey with Hyatt Hotels!