Front Office - Hospitality University Placement

Mallory Court Hotel & Spa, Leamington Spa; Royal Leamington Spa; On-site; GBP 10,000 - 40,000; Full time

Job summary

Mallory Court Hotel & Spa offers a unique university placement in hospitality, allowing students to gain hands-on experience in luxury hotel operations. The role focuses on guest services and exposure to various departments, providing a welcome step into the hospitality industry. As a student, you’ll work within a supportive team, develop practical skills, and have the opportunity to grow in a fast-paced environment dedicated to quality service.

Benefits

Generous Time Off: 31 days of leave, increasing to 33 with service.

Monthly Tips: Fairly shared service charge/gratuities.

Discounts & Perks: Exclusive savings at 800+ retailers.

Health & Wellness Plans: Dental, vision, and alternative care.

Employee Comm's: Stay connected through Eden Engage.

Qualifications

• Currently studying a degree in Hospitality, Tourism, or Business.
• Some relevant hospitality, guest-facing experience in the UK.
• Strong commitment to delivering a five-star guest experience.

Responsibilities

• Join reception, guest services, and play a key role in guest journey.
• Exposure to multiple departments while focusing on areas of interest.
• Build responsibility and confidence in a professional environment.

Skills

Communication

Team-oriented mindset

Professionalism

Willingness to learn

Enthusiasm for hospitality

Education

Degree in Hospitality, Tourism, or Business

Job description

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Front Office - Hospitality University Placement, Leamington Spa

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Client:

Mallory Court Hotel & Spa, Leamington Spa

Location:

Leamington Spa, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

aa684a93aa2a

Job Views:

6

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Named a Top 30 Best Places to Work in Hospitality and winner of Springboard’s Best Employer award – Eden Hotel Collection is proud to offer university students the opportunity to complete their professional placement within our luxury boutique hotels.

This is a unique opportunity for passionate and ambitious individuals studying for a degree in Hospitality Management, Travel & Tourism, or Business to gain hands-on experience in a quality-led, guest-focused environment.

Who is this for? This placement is designed for university students seeking a 6+ month industry placement as part of their degree programme—whether a sandwich year, extended internship, or bespoke placement. It provides a meaningful springboard into the world of luxury hospitality and hotel operations.

What you’ll be doing We offer a structured and flexible experience across key operational departments:

Front Office – Join our reception, porterage, or guest services teams to play a key role in shaping the guest journey from arrival to departure.

Bespoke Rotational Placements – For longer placements, we can offer exposure to multiple departments while focusing on your areas of interest, primarily within Food & Beverage or Front Office.

Throughout the placement, you will work closely with managers and team members, gradually building responsibility and confidence in a professional, fast-paced environment.

What you’ll need To be successful in this role, you will:

Be currently studying a degree in Hospitality, Tourism, or Business

Have gained some relevant hospitality, guest -facing work experience in the UK

Be committed to delivering a five-star guest experience

Possess strong communication skills and a team-oriented mindset

Demonstrate professionalism, a willingness to learn, and a genuine enthusiasm for the industry

What to expect

A full-time role, working a minimum of 40 hours per week across 5 days , Shifts may include early starts from 6:00am and late finishes up to 11:00pm during elements of your placement.

Weekend working is expected, with time off scheduled accordingly

A fast-paced, supportive environment where you’ll be encouraged to grow and take initiative

What’s in it for you? This is your opportunity to gain meaningful experience in a luxury hospitality setting. As a placement student, you’ll develop practical skills, build your confidence, and work with an award-winning team passionate about quality and guest service.

Many of our previous placement students have gone on to pursue graduate opportunities within the Eden Hotel Collection or the wider hospitality industry.

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off : 31 days of leave, increasing to 33 with service.
• Monthly Tips : Fairly shared service charge/gratuities, all paid on second paydate in the month.
• Discounts & Perks : Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre : Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans : Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting : Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks : Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub : Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support : We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s : Stay connected through Eden Engage for all the latest team news.
• Grow with Eden : Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies : Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials : Free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that valueyourinput.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer.

Want to get a flavour for Eden Hotel Collection? Give us a follow on Linked in