Front office Executive/ Duty Manager

Sanda Group; Kington; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Front Office Executive Duty Manager to enhance client experiences at their Kington location. This full-time role involves overseeing front office operations, managing a diverse team, and ensuring seamless service delivery. The ideal candidate will possess strong hospitality management skills, exceptional conflict resolution abilities, and proven experience in front office management. Join a dynamic team committed to transforming lives through exceptional service and operational excellence. This opportunity offers a chance to make a significant impact in a vibrant work environment.

Qualifications

• Strong proficiency in hospitality management software is essential.
• Must have experience as a Duty Manager to oversee daily operations.

Responsibilities

• Oversee front office operations ensuring a welcoming environment.
• Handle client inquiries and complaints promptly and expertly.

Skills

Hospitality Management Software

Conflict Resolution

Scheduling and Coordination

Financial Transactions Management

Team Leadership

Multi-line Phone Systems

Front Office Management

Duty Manager Experience

Job description

Company Overview

Sanda Group, headquartered in Mumbai, is a prominent player in the IT Services, IT Consulting industry and Hotels. With a mission to “Transform Lives,” the group operates across diverse business sectors worldwide. Boasting a workforce of 501-1000 employees, Sanda Group is committed to delivering products and services that foster connections on personal and professional levels. Learn more about us at sandagroup.com.

Job Overview

We are seeking a dedicated Front Office Executive Duty Manager to join our team at Sanda Group. This is a full-time position. The role involves overseeing front office operations and ensuring a seamless experience for our clients and visitors.

Qualifications and Skills

• Strong proficiency in hospitality management software, essential for managing bookings, reservations, and client inquiries.
• Exceptional conflict resolution skills to address and resolve client and staff issues effectively and professionally.
• Excellent scheduling and coordination abilities to manage and oversee multiple tasks simultaneously across the team.
• Experience in handling financial transactions, ensuring accuracy and compliance with company policies and procedures.
• Proven team leadership experience with the ability to motivate and guide a diverse team toward achieving set goals.
• Proficient in managing multi-line phone systems, ensuring efficient communication and customer service.
• Required experience in front office management, covering day-to-day administrative tasks and client management.
• Must have experience as a Duty Manager to oversee daily operations, ensuring efficient service delivery and operational excellence.

Roles and Responsibilities

• Oversee and manage the front office operations, ensuring a welcoming and efficient environment for clients and visitors.
• Supervise team members, providing guidance and support to ensure high performance and adherence to service standards.
• Monitor and manage scheduling and coordination of staff shifts, ensuring optimal coverage at all times.
• Handle client inquiries and complaints promptly and expertly, ensuring satisfaction and resolving issues effectively.
• Manage financial transactions and ensure all front desk operations adhere to established accounting procedures and standards.
• Coordinate with other departments to ensure seamless operations and communication throughout the facility.
• Implement and oversee security protocols to ensure the safety and confidentiality of all guests and company property.
• Report to senior management on the status and progress of daily front office activities and suggest improvements.