Front Office Clerk

Buscojobs; Greater London; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking enthusiastic Front Office Clerks to join their busy Main Reception team. This role involves providing vital administrative support to patients and families, ensuring a smooth hospital experience. You will manage admission processes, assist with patient inquiries, and work closely with medical staff. The ideal candidate will possess strong communication skills and a passion for customer service. With opportunities for professional advancement and a supportive work environment, this position is perfect for those looking to grow their careers in healthcare.

Benefits

Professional Development Programs

Discounts at Major Retailers

Flexible Work Opportunities

Free Employee Assistance Program

Education Scholarships

Qualifications

• Experience in a patient-facing role is highly regarded.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide administrative support to patients and families at the hospital.
• Manage admission scheduling and incoming calls at the front desk.

Skills

Customer Service

Communication Skills

Computer Literacy

Empathy

Education

Experience in a medical setting

Patient Management Systems experience

Tools

Microsoft Office Suite

Meditech

Job description

Categories : Administration / Support Services

Utilise your Administration experience to grow your career across our National Network!

About the Role

Beleura Private Hospital are seeking casual Front Office Clerks for our busy Main Reception. As a Front Office Clerk, you are responsible for providing administrative support and assistance to patients and their families upon their arrival at the hospital. Ability to work across a 7-day rotating roster is essential.

What you'll do :

• Admission scheduling processes to ensure appropriate bed management and utilisation
• Managing incoming and outgoing calls to the front desk
• Provide timely and accurate information to queries by patients, visitors and other staff and departments
• Work alongside medical staff, colleagues, patients and visitors to ensure a smooth hospital experience for patients
• Compilation and management of patient admission papers and clinical notes
• Ensuring patients have adequate private health insurance and liaising with private health funds
• Admitting and discharging patients

About you

To succeed in this role, you will be an enthusiastic individual with a passion for customer service and enjoy being part of a busy environment. The ability to converse and be empathetic while managing a busy flow of admissions and discharges is a key skill needed for this role. You will have strong communication and interpersonal skills and should be comfortable working in a large team.

You will also bring :

• Computer literacy including the Microsoft Office suite of programs
• Enthusiastic and a positive “can do” attitude
• Willingness to learn new things and contribute effectively to a team environment
• Experience either in a medical setting or a patient-facing role will be a good fit
• Experience with Patient Management Systems, ideally Meditech, is highly desired
• Experience in processing Health Fund Documentation will also be highly regarded

What’s in it for you?

Professional Advancement : Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts : Ramsay Rewards - Access great deals at major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing : Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24 / 7.

Leisure / Social / Financial : Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

• Please note casual employees may not be eligible for all benefits.

Requirements

• Must provide a National Police check conducted within the previous 12 months
• Depending on the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

About Our Hospital

Owned and operated by Ramsay Health Care, Australia's largest and most respected private hospital operator, Beleura Private Hospital is a 205 bed fully accredited private hospital located on the beautiful Mornington Peninsula, about one hour south-east of Melbourne in the seaside town of Mornington. Beleura Private Hospital offers a comprehensive range of specialties including medical & surgical care, high dependency unit, oncology & palliative care units, chemotherapy day ward, psychiatric unit, alcohol rehabilitation unit, cardiology, pathology and radiology.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com

Advertised : 25 Mar 2025 AUS Eastern Daylight Time