Front Office Associate

Delta Hotels by Marriott Newcastle Gateshead; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Discounts on stays

Pension scheme

Employee assistance programme

Career development

Training programs

Job summary

Delta Hotels by Marriott Newcastle Gateshead is seeking a front desk associate to deliver exceptional guest service at our United Kingdom location. You will welcome guests, assist with check-in and check-out, and coordinate with departments to fulfill requests while maintaining a high level of service throughout each stay.

The role emphasizes strong communication, problem solving, and a proactive approach to ensuring guest satisfaction in a busy hotel environment.

Qualifications

• At least 1 year of related work experience in a customer service role.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome and assist guests with check-in/check-out.
• Address guest inquiries and provide accurate information.
• Coordinate with departments to fulfill guest requests.
• Maintain high standards of customer service and anticipate guest needs.
• Handle guest complaints with empathy and resolve issues.

Skills

Customer service

Communication

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness.

What is in it for you

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Safety And Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth.