Front Office Agent - Newport

The Celtic Collection; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in Newport is seeking a Front Office Agent to ensure outstanding guest service and seamless check-in/check-out experiences. The ideal candidate will possess exceptional multitasking skills and thrive in a fast-paced environment. The role comes with numerous benefits, including career development training and staff appreciation events. Join the team and be a part of the 'Greatest Story in Hospitality'.

Benefits

Access to career development training

Discounts on food & beverage and hotel stays

24/7 wellbeing helpline

Staff appreciation events

Qualifications

• A calm and professional demeanor to ensure guests feel valued.
• Passion for delivering memorable guest experiences.
• Ability to handle front desk duties seamlessly.

Responsibilities

• Welcome guests with warmth and professionalism.
• Handle arrivals efficiently using hotel systems.
• Maintain knowledge of services to assist guests.

Skills

Exceptional multitasking skills

Outstanding guest service

Ability to thrive in fast-paced environments

Job description

• A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
• A passion for delivering outstanding guest service, creating memorable experiences every time
• Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
• The ability to thrive in a fast-paced, guest-focused environment

IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL

• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Handle individual and group arrivals efficiently using hotel systems
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience

BE RECOGNISED AND REWARDED - As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US - As a Celtic Collection employee, you will be able to say

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

Join the 'Greatest Story in Hospitality' by becoming one of our 'Hospitality Heroes' as a Front Office Agent based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.