Front Office Agent

The Celtic Collection; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hospitality group in Newport is seeking a Front Office Agent to deliver exceptional guest service at their Celtic Manor Resort. Responsibilities include managing check-ins and providing knowledgeable assistance to ensure a memorable experience for every guest. The ideal candidate should be calm, efficient, and have a passion for hospitality. Join a culture that values growth and inclusivity, with various benefits including career development training and discounts.

Benefits

Access to career development training

Discounts on food & beverage

Discounted leisure membership

Free GP virtual appointment service

Qualifications

• Calm, efficient, and professional demeanor with guests.
• Strong knowledge of hotel services to assist guests effectively.

Responsibilities

• Ensure guests feel valued from arrival to departure.
• Handle front desk duties and manage guest check-ins and check-outs.
• Provide recommendations and assistance to guests for a five-star experience.

Skills

Exceptional multitasking skills

Passion for guest service

Ability to thrive in a fast-paced environment

Job description

Responsibilities

• A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
• A passion for delivering outstanding guest service, creating memorable experiences every time
• Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
• The ability to thrive in a fast-paced, guest-focused environment
• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Handle individual and group arrivals efficiently using hotel systems
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience

Benefits

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

Growth & Culture

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

Join the 'Greatest Story in Hospitality' by becoming one of our 'Hospitality Heroes' as a Front Office Agent based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.