Front Office Agent

Celtic Manor Resort; Newport; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the Celtic Manor Resort as a Front Office Agent, becoming part of the 'Greatest Story in Hospitality'. This role involves welcoming guests, ensuring exceptional service, and contributing to memorable experiences, all while working in a supportive and inclusive environment.

Benefits

Career development training

Discounts on food & beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Monthly and end-of-year awards

Qualifications

• Calm and efficient with guests.
• Passionate about outstanding service.
• Ability to thrive in fast-paced environments.

Responsibilities

• Welcome and assist guests during check-in and check-out.
• Maintain knowledge of hotel services for guest queries.
• Ensure a memorable experience for guests.

Skills

Exceptional multitasking

Guest service

Professional demeanor

Job description

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Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Front Office Agent based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEAL HERO WILL HAVE -
•A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
• A passion for delivering outstanding guest service, creating memorable experiences every time
• Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
• The ability to thrive in a fast-paced, guest-focused environment

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -
• Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Handle individual and group arrivals efficiently using hotel systems
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
• Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience

BE RECOGNISED AND REWARDED -
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -
• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US -
As a Celtic Collection employee, you will be able to say –
• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 25/06/2025 by TN United Kingdom