Front Office Administrator

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

About the Community

Our welcoming over 50s lifestyle community in Logan is perched quietly on the banks of the Logan River, halfway between Brisbane and the Gold Coast. Perfectly positioned for you to enjoy all that South East Queensland has to offer.

About the Role

This opportunity will assist the Community Manager in the provision of administration services to the residents and guests and support the efficient operation of reception.

This is a part-time position, approximately 23 hours per week.

Key Accountabilities

• Managing reception and front of house
• Take payments when necessary.
• Assist guests & residents with all questions and reasonable requests.
• Greet residents and guests in a warm and friendly manner.
• Register any issues in terms of cleaning, maintenance, office, common areas etc.
• Conduct site tours, if necessary, with prospective residents
• Use of computer programmes and MS Office to maintain databases in relation to guests and residents.
• Answering incoming calls, action faxes and emails and sort mail
• Attend to general receptionist duties including filing.
• Any other duties as assigned by management.
• Ensure the site remains clean and tidy.
• Lock up facilities including but not limited to office, units, common areas and gates.
• Attend to matters including but not limited to noise complaints, maintenance requests, repairs to public area facilities, etc.
• Carry out routine walk around, and perimeter checks to ensure all residents are abiding by site rules.
• Actively foster and support a positive working relationship with all team members, always following correct reporting lines.
• Show absolute care and empathy towards the needs of our customers, communicate with genuine care and engage in positive relationships while maintaining professional conduct.

About You

• Previous reception and administration experience is essential
• Planning and organisational abilities
• Confident in decision making and able to work with minimal supervision.
• Excellent written and verbal communication skills.
• Proactive team player.
• Well-presented, confident, and proficient at dealing with people.

Culture and Benefits

• Employee rewards and recognition program
• Discounted accommodation rates at Ingenia holiday parks
• Friendly environment

Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application. You will be required to complete a National Police Check & Working with Children Check if successful for this role.

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.