Front of House Visitor Host

TN United Kingdom; Oxford; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals to join their Front of House team as Visitor Hosts. This role offers the opportunity to engage with visitors from around the world, delivering informative guided tours and promoting the rich history of the Bodleian Libraries. Ideal candidates will possess strong communication skills and a passion for history, ensuring every visitor enjoys a world-class experience. With part-time vacancies available, this position offers flexibility while contributing to a vibrant cultural environment.

Benefits

Contributory Pension Scheme

38 Days Annual Leave

Childcare Services

Family Leave Schemes

Cycle Loan Scheme

Discounted Bus Travel

Season Ticket Travel Loans

Qualifications

• Experience in a customer-facing role with strong communication skills.
• Ability to deliver engaging guided tours to diverse audiences.

Responsibilities

• Deliver exemplary customer service as a Visitor Host.
• Guide groups around the site and promote public offers.

Skills

Customer Service

Verbal Communication

Guided Tours

Adaptability

Job description

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Old Bodleian Library, Broad Street, Oxford OX1 3BG

About the role

Are you a driven individual who is passionate about bringing history to life? The Bodleian Libraries is looking for enthusiastic team players interested in delivering exemplary customer service to join our dedicated Front of House team. As a Visitor Host, you will work with a diverse range of people from varied backgrounds, delivering a world-class service for every visitor. You will pride yourself on delivering engaging and informative guided tours to an international audience, while proactively promoting and selling the Bodleian’s range of public offers.

You should have experience working confidently under pressure in a customer-focused environment and be able to communicate clearly, relating effectively to visitors of all ages and nationalities. The role involves working according to a daily staffing schedule, moving between different service points, guiding groups around the site, and lifting lightweight equipment. This is a permanent position with 5 part-time vacancies ranging from 10 to 28 hours per week, working across a 2-week rota, including at least one weekend day per week.

About You

You will have previous experience in a busy, customer-facing role, with strong verbal communication skills that enable effective engagement with visitors of all ages and nationalities. You should have a proven track record of delivering engaging guided tours, demonstrating the ability to connect with audiences and adapt your approach as needed. A genuine interest in history and heritage will help you bring stories and spaces to life in a meaningful and accessible way.

What We Offer

We genuinely care about our employees’ wellbeing, reflected in the range of benefits we offer, including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at Diversity.