Front Of House Training & Operations Lead - East London - A£37,000

COREcruitment; Greater London; On-site; GBP 37,000; Full time

Job summary

A leading hospitality brand is seeking a Front of House Training & Operations Lead in East London to ensure high service standards through effective training and operational support. The role involves hands-on leadership to foster guest experiences and team engagement while maintaining a flexible schedule to accommodate operational needs.

Qualifications

• Previous experience in a hospitality leadership role such as FOH manager or service manager.
• Proven background in delivering or supporting training in a hospitality setting.
• Confident communicator with a performance-oriented coaching style.

Responsibilities

• Deliver structured onboarding and coaching for new front-of-house staff.
• Support daily operations and maintain high service standards.
• De-escalate customer issues and ensure consistent high-quality guest experiences.

Skills

Leadership

Coaching

Organisational Skills

Communication

Job description

Front of House Training & Operations Lead - East London - A£37,000

Front of House Training & Operations Lead

Location: East London
Salary: A£37,000

About the Role

COREcrutiment is working with a fantastic hospitality brand who are looking for a people-focused and experienced Training & Operations Lead to join their management team. This is a hybrid role that blends front-of-house training with day-to-day operational support, ensuring our team consistently delivers outstanding service and our guests leave happy.

You'll work alongside our General Manager, Assistant Manager, and Service Delivery Manager to embed high standards through effective training, on-the-job coaching, and strong leadership. This is a hands-on role where you'll lead by example and help shape the guest experience through structured development and team engagement.

Key Responsibilities

Training & Development

* Deliver structured onboarding and induction sessions for all new front-of-house staff.
* Provide on-the-floor coaching by observing service, asking questions, and offering real-time feedback.
* Lead off-floor training as needed, covering areas such as upselling, service standards, and guest experience.
* Contribute to end-of-shift team debriefs and monthly all-staff meetings with relevant training insights.
* Collaborate with leadership on staff engagement surveys and adjust training approaches based on feedback.
* Support initiatives to improve upselling, guest feedback, and online review performance.

Operations & Guest Experience

* Support daily operations and maintain high service standards across the floor.
* Be available to assist with service during busy periods, including supporting bar operations.
* De-escalate customer issues and ensure all guests receive a consistent, high-quality experience.
* Work alongside the Assistant Manager to understand rota planning and team allocation.

About You

* Previous experience in a hospitality leadership role (e.g., FOH manager, service manager, AGM).
* Proven background in delivering or supporting training and staff development in a hospitality setting.
* Confident communicator with a coaching style that supports performance and learning.
* Organised and proactive, with the ability to lead by example during service and training.
* Comfortable working a flexible schedule across weekdays and weekends.
* Passionate about creating a great team culture and memorable guest experiences.

If you are keen to discuss the details further, Sophie Book on # 790 #

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