Front of House Team Member - Wolverhampton, West Midlands

German Doner Kebab; Wolverhampton; On-site; GBP 20,000 - 22,000; Full time

Job summary

Join German Doner Kebab as a Front of House Team Member in Wolverhampton! You'll play a vital role in delivering exceptional guest experiences while assisting with food quality and service. This position offers a collaborative environment, opportunities for career progression, and a focus on guest satisfaction.

Benefits

Career pathway and progression opportunities

Qualifications

• Clear communication and attentive listening skills.
• Positive and enthusiastic demeanor.
• Understanding of menu and allergens.

Responsibilities

• Support team to ensure high-quality food and outstanding service.
• Assist guests with menu selections and upselling.
• Ensure food presentation is appealing.

Skills

Clear communication

Positive demeanor

Attentive listening

Understanding of menu and allergens

Ability to follow instructions

Job description

Front of House Team Member - Wolverhampton, West Midlands

German Doner Kebab is seeking enthusiastic team members to join one of the fastest-growing restaurant brands. With over 90 locations worldwide, we are proud to lead in the Casual Dining sector by delivering industry-leading service, exceptional food, and memorable guest experiences.

Join Our Team!

As a Team Member, you will support your team to ensure high-quality food, outstanding guest care, and excellent service. Your role is vital in maintaining our brand standards, working collaboratively, and ensuring every guest leaves satisfied and eager to return.

Requirements:

• Prioritize guest satisfaction in all interactions.
• Maintain a positive, 'can-do' attitude.
• Assist guests with menu selections and upselling.
• Process orders using the POS system.
• Support in food preparation and packaging.
• Ensure food presentation is appealing.
• Promote additional menu items to enhance the guest experience and increase sales.
• Handle sales transactions and provide receipts.
• Greet guests warmly and genuinely.
• Answer phone inquiries professionally.
• Assemble and package orders according to brand standards.
• Keep guest areas clean and sanitary.
• Ensure all orders are complete and ready for delivery.
• Adhere to brand standards and deliver exceptional service.

Skills and Knowledge:

• Clear communication and attentive listening skills.
• Professional appearance.
• Positive and enthusiastic demeanor.
• Cheerful attitude with a focus on guest care.
• Ability to adapt to varying business levels with urgency.
• Understanding of menu and allergens.
• Ability to follow instructions and maintain standards.
• Accurate completion of daily paperwork.
• Willingness to be cross-trained in all areas of the restaurant.
• Commitment to exceptional guest service and standards.

Working with GDK offers a full career pathway and excellent progression opportunities!