Front of House Team Member - Live In

The Inn Collection Group; Wales; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a multi-award-winning pub group as a Front of House team member. Play a vital role in creating delightful experiences for guests in a fast-paced environment at The Swallow Falls Inn, located near Snowdonia National Park. Enjoy competitive benefits, including accommodation discounts and development opportunities.

Benefits

Paid breaks

50% off food at any of our Inns

Extra paid holiday for your birthday

Lead-Inn development program

Confidential support via Employee Assistance Programme

Qualifications

• Passion for hospitality and customer service.
• Ability to thrive in a fast-paced environment.
• Strong interpersonal skills and a welcoming demeanor.

Responsibilities

• Greet guests and provide a welcoming atmosphere.
• Take orders, serve dishes, and recommend drinks.
• Ensure a memorable experience for guests from start to finish.

Skills

Customer Service

Positive Attitude

Attention to Detail

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and a friendly team at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. We deliver exceptional hospitality by living our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.

We say thank you to our team with a range of benefits, including:

• Celebrating your birthday with an extra paid holiday.
• Supporting your future through our Lead-Inn development program.
• Providing paid breaks to rest and recharge.
• Enjoying 50% off food at any of our Inns.
• Staying at any of our Inns during January, February, and March for just £1.
• Exploring our locations with 1/3 off room bookings year-round.
• Spontaneous trips with £50 on same-day bookings.
• 15% off bed and breakfast for your loved ones.
• Access to 24/7 confidential support via our Employee Assistance Programme.
• Receiving tips through Tronc.
• Contributing to our Give-inn back scheme.
• Being part of an award-winning team recognized as the Best Pub Employer at the Publican Awards.

Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn, opening in February 2025, offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn is surrounded by Gwydyr Forest and features 38 bedrooms and a 34-pitch campsite with glamping pods. With natural beauty, history, and adventure nearby, it’s an ideal spot to experience the area’s majesty.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes, or recommending drinks, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles: https://careers.inncollectiongroup.com/join-inn

This role comes with the added benefit of colleague accommodation – click the link to learn more: https://careers.inncollectiongroup.com/live-inn

*Age-related pay rates apply for Under 21s.*