Front of House Team Member - Live In

The Inn Collection Group; Ambleside; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic Front of House team members to join their award-winning team. Set in a stunning lakeside location, this role offers the chance to create memorable experiences for guests while working in a vibrant environment. You'll be the welcoming face that greets visitors, ensuring they feel at home from the moment they arrive. With a commitment to exceptional service and a positive attitude, you'll thrive in this fast-paced role. Enjoy fantastic perks, including colleague accommodation and generous discounts, while contributing to a company culture focused on making people happy.

Benefits

Extra paid holiday for birthdays

Paid breaks

50% off food

£1 stays in January, February, and March

1/3 off room bookings

£50 on same day bookings

15% off for loved ones

24/7 confidential support

Tips (Tronc)

Give-inn back scheme

Qualifications

• Passion for hospitality and customer service.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet guests and ensure a warm and memorable experience.
• Take orders and serve dishes, creating a lively atmosphere.

Skills

Customer Service

Positive Attitude

Teamwork

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set in an idyllic lakeside location, The Wateredge Inn in Ambleside boasts one of the most stunning settings in the Lake District. Its beer garden, right on the shores of Lake Windermere, offers breath-taking views of the water and surrounding landscape, providing the perfect spot to relax and enjoy the natural beauty of the area.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…

This role comes with the added benefit of colleague accommodation.

*Age-related pay rates apply for Under 21s.*