Front of House Team Member - Bridge Street, Peterborough

TN United Kingdom; Peterborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a fast-growing restaurant brand as a Front of House Team Member, where your role is vital in delivering exceptional guest experiences. You'll be part of a dynamic team, ensuring that every guest leaves satisfied and eager to return. This position offers an exciting opportunity to grow within a company that values quality service and food. With a focus on guest satisfaction, you'll assist with menu choices, process orders, and maintain brand standards. If you're enthusiastic and committed to providing top-notch service, this role is perfect for you.

Qualifications

• Exceptional guest service and high standards commitment.
• Ability to adapt to varying business volumes with urgency.

Responsibilities

• Deliver outstanding food quality and guest care.
• Process orders efficiently and maintain cleanliness.

Skills

Clear communication

Attentive listening

Positive attitude

Guest care

Menu knowledge

Tools

POS system

Job description

Front of House Team Member - Bridge Street, Peterborough

Job Type: Full Time

German Doner Kebab is a fast-growing restaurant brand, known for changing the perception of kebabs with over 90 restaurants worldwide. We pride ourselves on exceptional service, quality food, and memorable guest experiences. Join our team to support our mission and grow with us!

As a Front of House Team Member, you will support and work as part of a team to deliver outstanding food quality, guest care, and service. Your role is crucial in maintaining our brand standards and ensuring every guest leaves satisfied and eager to return.

Here is what you need:

• Prioritize guest satisfaction in all interactions.
• Maintain a positive, 'can-do' attitude.
• Assist guests with menu choices and upselling.
• Process orders through the POS system efficiently.
• Assist in food and beverage preparation and packing.
• Ensure food presentation is appealing.
• Promote additional food items to enhance guest experience and increase sales.
• Handle sales transactions and provide receipts.
• Greet guests warmly and genuinely.
• Answer phone inquiries professionally.
• Assemble and package orders to brand standards.
• Keep guest areas clean and sanitary.
• Ensure all orders are complete and ready for delivery to guests.
• Adhere to brand standards and deliver exceptional service.

Key skills & knowledge needed:

• Clear communication and attentive listening skills.
• Maintain a clean and professional appearance.
• Display enthusiasm and a positive attitude.
• Provide cheerful, helpful guest care.
• Adapt to varying business volumes with urgency.
• Understand menu items and allergens thoroughly.
• Follow instructions to meet brand standards.
• Complete daily paperwork accurately.
• Be cross-trained in kitchen and front counter roles.
• Commit to exceptional guest service and high standards.

Working for GDK offers a full career pathway with excellent progression opportunities!