Front of House Team Member - Basingstoke, Hampshire

TN United Kingdom; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dynamic team at a leading casual dining brand, where your role as a Front of House Team Member is vital in delivering exceptional guest experiences. You'll assist guests in making meal choices, process orders, and ensure every aspect of service is top-notch. This role offers a pathway for career progression in a vibrant environment that values teamwork and guest satisfaction. If you're enthusiastic, adaptable, and committed to delivering high standards, this is the perfect opportunity for you to grow with us.

Qualifications

• Strong communication and listening skills essential for guest interactions.
• Positive and enthusiastic attitude to enhance guest experiences.

Responsibilities

• Assist guests with meal choices and process orders efficiently.
• Maintain cleanliness and ensure food presentation meets standards.

Skills

Clear communication

Attentive listening

Positive attitude

Guest care focus

Adaptability

Tools

POS system

Job description

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Front of House Team Member - Basingstoke, Hampshire, Basingstoke

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Client:

Location:

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

07e3f35095ee

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Front of House Team Member - Basingstoke, Hampshire

German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector, known for industry-leading service, exceptional food, and memorable guest experiences.

We are seeking Team Members who are eager to grow with us and share in our success. You will support and work as part of a team to deliver quality food, outstanding guest care, and excellent service. Your role is crucial in helping us meet brand standards, working within a great team, and ensuring every guest leaves satisfied and eager to return.

Here is what you need:

• Our Guest is first in everything we do.
• Have a positive “can do” attitude.
• Assist guests in choosing meals and drinks, providing up-sell information.
• Process guest orders through the POS system.
• Deliver orders to the kitchen and assist in preparing and packing food and beverages.
• Ensure food portions look appealing.
• Promote additional food items to enhance the guest experience and increase sales.
• Process sales, provide receipts, and deliver food.
• Greet every guest warmly and genuinely.
• Answer phone inquiries and handle them professionally.
• Assemble and package orders to brand standards.
• Maintain cleanliness and sanitation in guest areas.
• Ensure all orders are complete and ready for guests.
• Work according to Brand standards and deliver exceptional service.

Key skills & knowledge needed for the job:

• Clear communication and attentive listening skills.
• Ability to maintain a neat and professional appearance.
• Positive and enthusiastic attitude.
• Cheerful and helpful demeanor, with a focus on guest care.
• Adaptability to changing business volumes with a sense of urgency.
• Understanding of the menu and allergens.
• Ability to follow instructions to meet brand standards.
• Ability to complete daily paperwork as per standards.
• Willingness to be cross-trained in all areas of the kitchen and front counter.
• Commitment to exceptional guest service and high standards.

Working for GDK offers a full career pathway with excellent progression opportunities!