Front of House Team Member

Hydes Brewery; Wirral; On-site; GBP 40,000 - 60,000; Part time

Job summary

Hydes Brewery is seeking a Front of House Team Member to deliver exceptional customer service in their newly refurbished premium dining pub. The role involves working flexible hours to create a welcoming environment for guests, combining friendly service with a strong attention to detail. Join a growing team that values development and inclusivity.

Benefits

Weekly pay

Discounts on meals and accommodation

Employee assistance programme offering 24/7 support

Qualifications

• You must be over 18 to apply for this role due to age limits and service of alcohol.
• Attention to allergens and continual training to develop skills and knowledge.

Responsibilities

• Increasing sales through friendly service and conversation.
• Ensuring cleanliness of tables and seating areas meets high standards.
• Deliver excellent standards of customer service as part of a team.

Skills

Customer Service

Attention to Detail

Teamwork

Job description

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Whether you’re looking for a part-time job around college or uni, a second job to top up your income or career progression with development opportunities, at Hydes, there’s something for everyone.

You must be over 18 to apply for this role due to age limits and service of alcohol

What’s on offer?

Up to £10.42 ph + Tips + some great benefits including : Weekly pay, Discounts Platform, 24/7 access to GP online, paid breaks, uniform or allowance provided, 50% discount off food for up to 6 people, 50% off accommodation, pension plan, employee assistance programme offering 24/7 support and advice.

What hours will you be working?

Flexible working hours - from 1 shift / 6 hours a week upwards including evenings and weekends with flexible shifts.

Your Development: Learning & development programme with funded hospitality qualifications, career planning, support and progression opportunities.

What you’ll be doing as a Front of House Team Member

As a Front of House Team Member, our customers are in your hands.You'll work on the bar and the floor andwill be the face of the site and become knowledgeable about all the dishes on our menu and be able to recommend accompanying beverages.Most of all you love to look after people, understand what makes them happy and have the desire to make someone’s day.

Your role will be crucial in ensuring the happiness of our customers, and responsibilities will include;

• Increasing sales through friendly service and conversation, and recommending dishes, and accompanying drinks.
• Ensuring the cleanliness of tables and seating areas meet our high standards for every customer you greet in both the bar and restaurant areas.
• Working as part of a team to deliver excellent standards of customer service, ensuring each and every customer receives the best service possible.
• Attention to detail to ensure you serve the customer with the correct order every time and pay particular attention to allergens.
• Undertaking continual training to develop your skills and knowledge.

Your Pub

Once a police station, this stunning site is being transformed into a popular premium dining pub situated in the centre of Heswall. With a fantastic refurb, customers will be able to relax both inside and out, enjoying the best fresh food and drinks in a relaxing yet premium environment with exceptional customer service and hospitality. The fresh food menu will feature great British classics as well as seasonal items cooked by our passionate and enthusiastic chefs. The Harry Beswick will have cosy pub areas and fires for those colder winter nights.

About Hydes

Established in 1863, Hydes Brewery is based in Manchester has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels, and continues to grow, while still retaining its family feel. We have pubs across Greater Manchester, Lancashire and throughout Cheshire including Chester and Wrexham and some in the Wirral, near Liverpool.

Hydes’ vision is to deliver exceptional hospitality, and it’s our people that will help us achieve this. With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams.

Our aim is to create a great teamworking environment in which the opinions of all are sought and valued, and to grow our future talent from within, with continued development and progression opportunities.

Hydes is #OpenToAll and committed to encouraging equality, diversity and inclusion among our people, and we oppose and want to eliminate discrimination and welcome your application whatever your background or situation. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We want everyone in our business to be treated with fairness and respect. If you need reasonable adjustments at any point in the application or interview process, please let us know.