Front of House Team Member

The Inn Collection Group; Windermere; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Front of House team members to create memorable experiences for guests. In this role, you will be the welcoming smile that greets visitors, ensuring their stay is enjoyable from start to finish. If you have a passion for customer service and thrive in a fast-paced environment, this opportunity offers the chance to be part of a team that values warmth and respect. Join a company that celebrates its employees with unique perks and a supportive culture, making every day a rewarding experience. Your journey in hospitality starts here, where every guest leaves with a smile.

Benefits

Extra paid holiday on birthday

Lead-Inn development program

Paid Breaks

50% off food

£1 stays during January-March

1/3 off room bookings all year

£50 on same day bookings

15% off bed and breakfast for loved ones

24/7 Employee Assistance Programme

Tronc (tips)

Qualifications

• Passion for hospitality and customer service.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet guests and ensure a warm welcome.
• Take orders and serve dishes from the kitchen.
• Create a lively and enjoyable atmosphere for guests.

Skills

Customer Service

Positive Attitude

Teamwork

Attention to Detail

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Angel Inn, Bowness, is perched above Lake Windermere, offering stunning views of the fells and surrounding countryside. Its elevated position makes it a standout destination, perfect for those looking to take in the breathtaking beauty of the Lake District.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. Watch here.

*Age-related pay rates apply for Under 21s.*