Front of House Team Member

Butcombe Group; Wareham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a bold and award-winning team at a charming Dorset pub, where you can deliver exceptional hospitality and be part of a family-oriented environment. This role offers the chance to work in a stunning location, with industry-leading training and support. Enjoy a competitive hourly rate, share of tips, and unique perks such as discounts and team events. Embrace the opportunity to grow within a company that values your ideas and well-being, all while working with locally sourced, award-winning food and drink.

Benefits

Access to cashback platform

Competitive hourly rate

Industry-leading training

Team events and parties

50% off food on shift

Employee Assistance Program

Qualifications

• Experience in hospitality or customer service is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional bar and waiting hospitality to customers.
• Assist in maintaining a welcoming and friendly atmosphere.

Skills

Customer Service

Bar Service

Waiting Skills

Education

High School Diploma

Job description

We are a bold, award-winning business that prides itself on empowering our teams with the autonomy to operate premium, fun businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants, and hotels with high standards, taking a different approach to others; always striving to be the best we can be.

We are looking for a front of house team member to join our family. This role involves delivering exceptional bar and waiting hospitality to our customers.

The Castle Inn is a traditional Dorset pub near Lulworth Cove, with a history dating back to the 16th century. Immaculately restored, it’s the perfect base for exploring Dorset’s Jurassic coastline and the Isle of Purbeck countryside.

Under its thatched roof, you'll find a charming bar, a relaxed restaurant, and 12 boutique bedrooms. Outside, there’s a large paved courtyard and a terraced garden with stunning views. Kids and dogs are very welcome.

Our laid-back atmosphere, stunning all-day food, and friendly service create a homely environment where families can relax, unwind, and explore this unique corner of Dorset.

What’s in it for you?

• The opportunity to work for an award-winning business, recognized for Best Food Offer (2019 & 2020) and Best Managed Pub Company (2021) at The National Publican Awards.
• Access to Liberation Life, a platform offering cashback with major retailers and discounts on holidays, groceries, gifts, and more.
• The chance to gain experience in various businesses and food offers within a diverse, eclectic company that values your ideas.
• A competitive hourly rate plus a share of tips.
• Industry-leading training and development through our ‘Pillars of Progression’ programme.
• Support and coaching from talented managers.
• Working with locally sourced, award-winning food and drink, including our own beer.
• Investment in our properties and tools to help you succeed.
• Team events, parties, training courses, and industry rewards, including 50% off food on shift.
• A caring employer committed to mental health awareness, partnering with the Burnt Chef Project, and offering a 24/7 Employee Assistance Program.