Front of House Team Member

Airport Retail Enterprises (UK) Limited; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run UK business at airports is seeking a Front of House Team Member committed to exceptional customer service. This role involves serving customers and collaborating with the back-of-house team, promoting sales within a friendly environment. The position offers hourly pay with shifts possibly starting early or ending late, along with a range of benefits including tips, meals, and annual leave.

Benefits

Tronc system for tips

Free meals while on duty

Health & wellbeing cash plan

28 days annual leave, increasing to 32 days

Staff referral bonus scheme

Qualifications

• Good level of general education required.
• Ability to maintain service levels under pressure.
• Willingness to learn health, safety, and food standard requirements.

Responsibilities

• Serve customers professionally and courteously.
• Maintain knowledge of food and beverage products.

Skills

Customer Service

Teamwork

Willingness to Learn

Education

General Education including English and Maths

Job description

Overview

We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences for all our customers. We are looking for committed and enthusiastic individuals to join our team.

As a Front of House Team Member, you’ll be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 4 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.

The Role

Duties

In this role, you will work closely with the back-of-house team to deliver first-class table service, with a particular focus on hospitality and promoting sales. Your main duties will include:

• Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
• Maintaining a thorough knowledge of all food and beverage products available.
  
  

Requirements

We are looking for outgoing, engaging individuals who are passionate about food and beverages and dedicated to providing an exceptional customer experience.

To Succeed In This Role, You’ll Have

• A good level of general education, including English and Maths.
• A willingness to learn about health and safety and food standard requirements.
• The ability to follow processes and maintain service levels under pressure.
  
  

Please Note

All successful candidates will be required to:

• Provide proof of their right to work in the UK.
• Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.
  
  

If you meet these requirements and are excited to join our team, please apply today!

Salary & Benefits

• Tronc (tips and gratuities distribution system) via an elected troncmaster.
• Cash gratuities, at customer discretion.
• NEST pension.
• Free meals while on duty at the site, from the 'Staff Duty Meal' options.
• Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers
• Access to our Employee Assistance Programme for health and well-being support from day one.
• 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
• Staff referral bonus scheme.
  
  

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.