Front of House Team Member

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a rapidly growing restaurant brand that is revolutionizing the kebab experience! As a Team Member, you'll play a crucial role in delivering exceptional food quality and outstanding guest care. This is your chance to be part of a vibrant team that prioritizes guest satisfaction and brand standards. With over 90 restaurants worldwide, this establishment offers a dynamic work environment where your contributions will be valued. If you have a positive attitude and a passion for excellent service, this opportunity is perfect for you. Embrace the chance to grow and thrive in your career with us!

Qualifications

• Excellent communication skills and a positive attitude are essential.
• Ability to maintain cleanliness and adhere to brand standards.

Responsibilities

• Assist guests with orders and ensure exceptional service.
• Maintain cleanliness in guest areas and prepare food orders.
• Promote additional food items to enhance guest experience.

Skills

Customer Service

Communication Skills

Positive Attitude

Teamwork

Food Knowledge

Tools

POS System

Job description

Do you have what it takes to work for one of the fastest-growing restaurant brands? The opportunity is here!

German Doner Kebab is changing the perception of the kebab world. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector. With industry-leading levels of service, exceptional food, and an unforgettable experience for our guests, now is the time to join our team!

We are looking for Team Members who have what it takes to grow with us and share in our success. You will support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service! Your role is very important to us here at GDK as you will be the driving force in helping to achieve our brand standards, work within a great team, and ensure every guest leaves the restaurant having had a great experience and wanting to return!

Responsibilities:

• Our Guest is first in everything we do.
• Have a positive “can do” attitude.
• Assist guests in choosing meals and drinks and providing additional up-sell information.
• Process guests’ orders through the POS system.
• Deliver orders to the kitchen and assist in preparing and packing food and beverages.
• Ensure that the portion of food being packed or served looks appealing.
• Promote additional food items to complement the guest experience & increase sales.
• Process sales, provide guests with receipts and deliver food.
• Greets EVERY guest in a genuine and warm manner.
• Answer the telephone and deal with an enquiry.
• Assemble and package orders to the brand standard.
• Keep all guest areas clean, sanitary, and tidy.
• Ensure that all orders are fully complete and ready to be received by the guest.
• Work to Brand standards and deliver exceptional guest service.

Key Skills & Knowledge Needed:

• Ability to speak clearly and listen attentively to guests and other team members.
• Ability to maintain a clean & smart appearance.
• Displays a positive and enthusiastic approach to all tasks.
• Exhibits a cheerful and helpful attitude, and always provides excellent guest care.
• Adapts to changing business volume levels with a sense of urgency.
• Demonstrates a complete understanding of the menu & allergens.
• Ability to follow instructions to achieve brand standards (The GDK way).
• Ability to fill in daily paperwork in line with GDK standards.
• Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
• Cares for exceptional guest service and impeccable standards.

Working for GDK, we can offer a full Career Pathway and support you with fantastic progression opportunities!