Front of House Team Member

One Avenue Group; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury office services provider in London is seeking a Client Experience Assistant to deliver world-class service to clients. Key responsibilities include assisting with administrative tasks, coordinating move-ins and outs, designing bespoke office spaces, and organising client events. This role offers an opportunity to develop skills in a dynamic and luxury-focused environment.

Responsibilities

• Deliver world-class service to clients as a Client Experience Assistant.
• Assist with administrative requests including mail handling and reservations.
• Coordinate client move-ins and move-outs with various departments.
• Design office spaces and develop interior design skills.
• Organise client events to create luxurious experiences.
• Monitor clients' monthly expenses in support of finance department.
• Conduct building inspections to uphold standards.

Job description

Responsibilities

As a Client Experience Assistant, your main objective is to deliver One Avenue’s award-winning, world-class service to our clients, acting as an extension of their business. You will collaborate with a growing team of Client Experience Assistants and Executives, reporting to the General Manager. Your key responsibilities will include:

1. Assisting with administrative requests – As our operations department acts as an extension of our clients' businesses, it is important to handle client requests promptly and professionally, with a personal touch. This includes, but is not limited to, mail handling, ordering supplies, taxis, hotels, and restaurant reservations.
2. Client move-ins and outs – With a high demand for our office spaces, our front-of-house team assists with client move-ins and move-outs. This involves coordination with design, IT, facilities, and onboarding services (training provided).
3. Designing office spaces – As a luxury brand, we offer bespoke office design services. You will be assigned design projects to develop your interior design skills and create show offices to support the sales department.
4. Organising client events – Our concierge service includes hosting client events. You and your colleagues will have the autonomy to organise these events, creating a luxurious experience for our clients.
5. Tracking – You will be responsible for monitoring clients' monthly expenses, supporting our finance department.
6. Upholding building standards – Conduct regular building inspections to ensure the space remains exceptional, providing clients with an environment conducive to success.
7. Identifying opportunities – To create the perfect client experience, you will review our hospitality offerings and suggest improvements based on your findings.