Front of House Team Member

ATLUK; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Lusitânia Restaurant, a proud representative of Portuguese gastronomy in London, is seeking an experienced Head of Front of House. The role involves leading the service team and ensuring exceptional customer experiences. Candidates must have prior experience, strong leadership skills, and be fluent in English and Portuguese. The position offers a dynamic work environment with opportunities for growth and competitive hourly pay.

Benefits

Dynamic work environment

Opportunities for growth and advancement

Staff meals

Qualifications

• Previous experience in a similar role is essential.
• Strong leadership and communication skills required.
• Fluency in both English and Portuguese is essential.

Responsibilities

• Lead and supervise the front of house team.
• Ensure warm, professional, and efficient customer service.
• Handle customer complaints with discretion.

Skills

Leadership

Communication

Customer-oriented

Proactivity

Fluency in English

Fluency in Portuguese

Tools

POS systems

Reservation platforms

Job description

Lusitânia Restaurant, a proud ambassador of Portuguese gastronomy in London, is looking for an experienced and motivated Head of Front of House to lead our service team and ensure a top-quality experience for our guests.. . Location:. . London, United Kingdom. . Employment Type:. . Full-time | On-site. . ⸻. . Main Responsibilities:. • Lead and supervise the front of house team (waitstaff and bar);. • Ensure warm, professional, and efficient customer service at all times;. • Manage bookings, guest reception, and dining room organization;. • Coordinate with the kitchen and management to deliver a seamless dining experience;. • Train and support new staff members, maintaining high service standards;. • Handle customer complaints or incidents with discretion and diplomacy;. • Monitor team performance and contribute ideas to improve overall service.. . ⸻. . Requirements:. • Previous experience in a similar role is essential (e.g. Head Waiter, Restaurant Floor Manager, or Front of House Supervisor);. • Strong leadership and communication skills;. • Fluency in both English and Portuguese is essential;. • Well-presented, proactive, and customer-oriented attitude;. • Ability to work under pressure and manage a team effectively;. • Familiarity with POS systems and reservation platforms;. • Flexibility to work evenings, weekends, and holidays as required.. . ⸻. . What We Offer:. • A dynamic and supportive work environment;. • Opportunities for growth and advancement within the company;. • Competitive salary based on experience;. • Staff meals and other benefits to be discussed at interview.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £13.5 – £14.5 hourly
Starting time: Immediate start!

About ATLUK:

Companies group located in London