Front of House Team Member

Fenwick Limited; Kingston upon Thames; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-owned department store in Kingston is seeking a Front of House team member to enhance the dining experience for customers. The role offers a balance of work and life, with no late-night shifts. You will improve customer service and maintain the restaurant environment. Ideal candidates should be adaptable, passionate about hospitality, and possess strong communication skills. Competitive salary and benefits are included.

Benefits

25% Colleague Discount

28 days annual leave

Birthday day off

WeCare mental health support

Pension scheme

Qualifications

• Proven track record in a customer-facing role.
• Ability to adapt to changing demands.
• Willingness to learn and grow.

Responsibilities

• Enhance customers' dining experience.
• Maintain a clean and tidy environment.
• Provide authentic service and menu knowledge.

Skills

Excellent communication

Interpersonal skills

Adaptability

Passion for the hospitality industry

Job description

Do you have what it takes to join our team as a Front of House team member? We are looking for dynamic and driven individuals to help ensure our customers experience our renowned hospitality at our restaurant in Kingston.

Unlike many hospitality roles, ours do not include late-night work, offering a rare and sought-after work-life balance. Our Front of House team members enhance our customers' dining experience, ensuring they leave with a lasting impression. The team provides authentic, natural service, maintains a clean and tidy environment, and shares knowledge of the menu with customers.

We are currently recruiting for the following contract:

1x 36.5 hours per week

About the Candidate

We seek warm, welcoming, adaptable, courageous, innovative, and goal-oriented individuals to join us on our exciting journey. Additionally, the role requires specific skills and experience:

• A proven track record in a customer-facing role within a similar business is desirable but not essential
• Adaptability to changing demands and maintaining a positive attitude in a fast-paced environment
• A passion for the hospitality industry and a willingness to learn and grow
• Excellent communication and strong interpersonal skills

We offer a competitive salary and benefits, including:

• 25% Colleague Discount (across most areas)
• 28 days annual leave, increasing by 1 day each year to a maximum of 33 days (pro-rata for part-time colleagues)
• Birthday day off - an additional day in your birthday month
• WeCare - 24/7 GP, mental health support, get fit schemes, and more
• 'Perks*' - discounts, exclusive deals, and cashback
• Pension scheme

About Fenwick

Fenwick is the UK’s largest family-owned department store group, with a rich heritage shaping our identity. We are on an exciting investment journey, aiming for a future as bold and brilliant as our past.

Our 2,000-strong workforce spans stores, support functions including Digital, Buying & Merchandising, IT, Finance, People, Customer Service, and our restaurants and distribution. Our restaurant business, with 15 owned restaurants and partners across 8 stores, offers an unrivalled dining experience showcasing Fenwick hospitality.