Front of House Team Member

Nuffield Health; Ilford; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a Front of House Team Member at Ilford for 13 hours per week on a part-time basis. You will greet members, handle queries, and support reception and café areas with a friendly, professional approach.

The role requires confidence, empathy and basic IT skills (Word/Excel). Lifeguard support may be needed during breaks, with training provided on-site.

Qualifications

• As a Front of House Team Member you will greet members and visitors with confidence and empathy.
• You should have basic computer skills including Word and Excel.
• Excellent customer care and communication are essential.

Responsibilities

• Provide exceptional customer service to everyone visiting the club.
• Support reception and café areas for smooth operations.
• Create a friendly, relaxing and professional environment.
• Give a warm welcome and answer queries with care.
• Assist the café team with preparing and serving healthy food and drinks.
• Be able to swim to a high standard and be willing to train on-site for lifeguard breaks.

Skills

Customer service

Communication

Flexible attitude

Teamwork

Basic IT skills

Tools

Word

Excel

Job description

Front of House Team Member Ilford FWC | Customer | Permanent contract | Part time £27,248 pro rata 13 hours per week

Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you. As a Front of House Team Member at our gym, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

As a Member of the Front of House Team, you will:

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

• free gym membership
• health assessments
• retail discounts
• pension options

At Nuffield Health, we take care of what’s important to you. Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.